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- Tasks: Drive community engagement and promote our care home while ensuring top-notch customer service.
- Company: Care UK is an award-winning private care company with over 165 homes across the UK.
- Benefits: Enjoy a competitive salary, commission structure, and a supportive team environment.
- Why this job: Make a real difference in residents' lives while working in a dynamic and inclusive culture.
- Qualifications: Looking for self-motivated, organised individuals with a consultative sales approach.
- Other info: Evening and weekend availability required for events and meetings.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting new role for a Customer Relations Manager based at Brook Court care home in Kidderminster. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Brook Court through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.
Key Responsibilities:
- Achieve targets for resident occupancy and average weekly fee.
- Promote the care home and drive enquiries through events, sponsorships, and PR.
- Communicate accurate information to prospective clients about our facilities, services, and prices.
- Monitor competitor landscape and identify market opportunities.
- Collaborate with the Home Manager and Head of Departments.
- Complete all required reports accurately and on time.
- Available for evening and weekend meetings and events as required.
What We're Looking For:
- Consultative sales approach.
- Self-motivated, flexible, and enthusiastic.
- Collaborative, sharing ideas and information.
- Highly organised, managing multiple priorities.
- Customer service oriented.
Why Join Care UK?
- Dynamic, growing organisation dedicated to outstanding care.
- Supportive, inclusive team environment.
- Competitive salary and commission structure alongside a comprehensive benefits package.
- Make a meaningful impact on residents’ lives.
We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!
About Us:
Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.
Customer Relations Manager employer: Care UK Community Partnerships Limited
Contact Detail:
Care UK Community Partnerships Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with Brook Court and its community. Attend local events or visit the care home to understand its culture and values, which will help you connect better with potential clients and demonstrate your genuine interest during interviews.
✨Tip Number 2
Network with professionals in the care industry. Join relevant groups on social media or attend industry conferences to meet people who can provide insights about the role and potentially refer you to opportunities at Care UK.
✨Tip Number 3
Prepare to discuss your consultative sales approach in detail. Think of specific examples where you've successfully engaged clients and exceeded targets, as this will showcase your ability to drive enquiries and occupancy rates effectively.
✨Tip Number 4
Research the competitor landscape in Kidderminster. Understanding what other care homes offer will allow you to articulate how Brook Court stands out, which is crucial for promoting the home and addressing client inquiries.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer relations. Emphasise any achievements related to meeting revenue targets and promoting services, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your consultative sales approach and enthusiasm for the role. Mention specific examples of how you've successfully driven enquiries or improved customer service in previous positions.
Showcase Your Organisational Skills: In your application, provide examples of how you manage multiple priorities effectively. This could include discussing your experience with event planning or collaborating with different departments to achieve common goals.
Research Care UK: Familiarise yourself with Care UK's values and mission. Mention in your application how your personal values align with theirs, particularly around caring, passion, and teamwork, to demonstrate your fit for the company culture.
How to prepare for a job interview at Care UK Community Partnerships Limited
✨Research the Care Home
Before your interview, take some time to learn about Brook Court care home. Understand its values, services, and community involvement. This will help you tailor your responses and show genuine interest in the role.
✨Prepare for Sales Scenarios
As a Customer Relations Manager, you'll need to demonstrate your sales skills. Be ready to discuss past experiences where you've successfully met or exceeded targets, and think of specific examples that highlight your consultative sales approach.
✨Showcase Your Customer Service Skills
Customer service is key in this role. Prepare to share examples of how you've provided exceptional service in previous positions. Highlight your ability to handle enquiries and resolve issues effectively.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the team dynamics, upcoming events, or how success is measured in the position. This demonstrates your enthusiasm and forward-thinking attitude.