Deputy Manager

Established in 1986, CTTM is a respected provider of residential and supported living services for adults with learning disabilities, autism, mental health conditions, and behaviours that can challenge. The organisation has continued to thrive and now employs over 350 people in our residential and supported living services across South Birmingham and Warwickshire. Many of our valued team members joined CTTM with no care experience and have now achieved care qualifications and promotions into management positions. We are looking for a compassionate, motivated, and reliable Deputy Manager who share our values and are committed to empowering the people we support to live fulfilling, independent, and valued lives.we require you to assist the Manager, overseeing and maintaining the care and support of the service users within the Care Home, and in the absence of the Registered Manager, to take responsibility for the day-to-day running of the Care Home, ensuring that all Company policies and procedures, and all legal requirements, are adhered to within the defined timescales. To give practical help, care, guidance, and support to all service users as detailed in their individual care plan. Main Tasks You will be required to work within the parameters of agreed plans and budgets for the Home/s taking responsibility for the effective management of the roster. You will be required to follow the Essential Standards of Quality and Safety. Your tasks will vary depending on the needs of the home/s and individual needs of the service users. As Deputy Manager you will be expected to delegate duties and oversee the smooth running of the Home/s. You will liaise with other agencies that are conducting business with the service users and the home/s and ensure that appointments, activities and the needs of the service users are met on a daily basis. You will support the staff team by demonstrating good practice, by following the Essential Standards of Quality and Safety and by ensuring that internal policy and procedure and relevant legislation is followed, reporting any concerns to the Manager. The main tasks involved will involve: You will be expected to monitor systems within the home/s ensuring that care practices are of the highest standard as well as participating in the development and implementation of agreed Quality Assurance. Ensuring that all financial instructions are observed, that budget limits are kept, and that bills and Petty Cash are dispatched as per company policy. The management of staff in supporting service users' to manage their finances, budgets and personal effects according to their individual care plans. You will be expected to communicate with a wide range of people, including service users' families, other carers, social workers and other professional staff in associated organisations (such as the NHS), as well as within our own team. You will be expected to support and supervise the key workers as well as undertake planning support including risk management ensuring that care plans are followed through by all that come into contact with the person using our service. You will be expected to in the absence of the manager be responsible for overseeing the practice of others, managing the petty cash budget, ensuring that service users eat and drink at regular times, following a healthy diet or prescribed meal plan, this may include help with feeding Health and Safety: you will be required to be responsible for promoting health, safety and security in the absence of the manager reporting any concerns to appropriate bodies. You will be involved in carrying out risk assessments in the context of the environment, competence of other staff and the needs of individual care plans. You will be involved in managing changes in practice and supporting staff and service users to minimise risks. Personal and Professional Development: You will be expected to be able to evaluate your own and others' work, reflecting on your practice and be able to plan for improvement, this will be reflected in your supervision. You will be expected to be responsible for your own deunder the supervision of the manager, which will be ongoing. Principles of Care: You will be expected to participate as key worker if required assuming responsibility for developing and revising formal care plans (such as reviewing the care plan in response to a change in the service user's needs). You will be expected to complete care notes, make entries in daily activity logs and complete monitoring tools. You will ensure that the care team use appropriate communication systems and complete charts, monitoring tools and leave simple messages in the communication book and complete identified documentation You will be expected to use your own initiative to develop and adapt practices and care plans in your capacity of key worker accordingly and will have a fully-involved, supportive relationship with service users. You will keep the manager informed of any changes to working practices, adapted practice, care plans and risk management. You will liaise with the staff team and other professionals to ensure continuity of agreed service user care. You will participate in the usual activities involved in operating the home/s effectively and in the absence of the manager ensure that the needs of the business, home, staff and service users are met. You will liaise with on-call where necessary and leave messages, make and keep appointments and ensure relevant communication to keep the manager informed at all times of ‘what has been happening'. In an emergency situation you will contact the manager as well as the Directors. You will assist the Manager to delegate duties; you will ensure that these duties are carried out appropriately by offering support and guidance, identifying good and poor practice and promoting policy and procedure. Essential Qualifications: NVQ 3 Health and Social Care or equivalent NVQ 5 Health and Social Care or equivalent Additional Good Physical Health Good General Education Management Qualification Practical Care Skills, good communication and interpersonal skills, strong and demonstrable team leadership skills. Counselling Skills BSL Makaton Must have previous supervisory experience within a residential care setting. Must have previous experience working with vulnerable adults with a learning disability, mental health illness and challenging behaviour. Experience in organisational processes. Management of resources. Previous experience in a senior post within a residential setting preferably with experience of working with Learning Difficulties/mental health. Able to remain calm in emergencies and take appropriate action. Demonstrable leadership qualities, good, clear and calm communication. Positive and enthusiastic attitude. Confident meeting and greeting visitors and third parties. Ability to work with the minimum of supervision using own initiative. Receive and carry out instructions from senior staff. Ability to cope with internal and external pressures. Available for training. Smart business appearance and presentation. Honesty. Integrity. Respect people's rights and dignity. Ability to negotiate and work with purchasers and the manager, prepare reports and documents. In return for your dedication, we provide: Fully paid induction programme. Comprehensive training and ongoing support. Continuous professional development and career progression opportunities. Early Pay Scheme, allowing access to earned wages before payday. Blue Light Card discounts across retail, leisure, and hospitality. Free Employee Assistance Programme providing 24/7 wellbeing support. Refer a Friend bonus scheme. Team Member Recognition Programme Pension Scheme Training You will be expected to attend identified training to meet your personal career development, the needs of the service users, the business and the requirements identified by CQC. Health & Safety You will be expected to operate within the guidelines as set by the company policy statement. You will be expected to manage, monitor and report concerns or maintenance of the premises, keeping records of such, to be submitted to Head Office regularly. Job Overview You will be expected to assist the Registered Manager in ensuring that the Home/s meets the standards and expectations of its Statement of Purpose. You will safeguard and promote the welfare of the service users within the home ensuring that the quality of care provided is consistent with the Essential Standards of Quality and Safety and expectations of the Purchasers. You will assist in establishing and maintaining a competent, motivated and confident staff team and you will offer leadership, managerial direction, guidance and support to staff at all levels. You will ensure that the Home/s policies and procedures are adhered to and that resources are managed effectively. You will monitor systems for the efficient administration of the Home/s and to ensure that the fabric of the Home/s, equipment, appliances and grounds are maintained to the highest order in accordance with Health and Safety requirements. You will liaise with Health and other professionals to achieve best outcomes for our client group and you will actively promote the Home/s equal opportunity and anti discriminatory practice policies. Your working hours will be identified by the needs of the home/s. You may be required to work day and or night shifts. You will be expected to attend identified training, staff meetings, other meetings outside your normal working hours. Duties & Responsibilities You have a duty to follow and adhere to the Company's policies and procedures. You will meet the expectations of the individual home/s following routines and usual daily activities that provide a supportive team approach to ensuring that the service users receive a high level of care and support towards their identified goal. You will follow the service users individual care plans, participating in assessments, reviews and document writing as identified and the completion of monitoring tools. You will be responsible and accountable for your actions. You will keep the Manager informed of any changes or concerns as they arise. You will maintain confidentiality in all aspects of service user care, the staff team and the business according to policy and procedure. Pay Rate Deputy Manager will receive £15.04 per hour. Hours 42 Hours per week. Place of Work Based at Primrose Hill Farm General This position will require an enhanced Disclosure and Barring Service disclosure (DBS) which is registered on the update service. Please note: We are unable to offer sponsorship for this role. Applicants must have the right to work in the UK and be able to provide the required documentation during the recruitment process TPBN1_UKTJ