At a Glance
- Tasks: Provide essential admin support and assist teams in achieving their goals.
- Company: Join the Care Inspectorate Wales, a key regulator for social care and childcare.
- Benefits: Competitive salary, flexible work patterns, and opportunities for professional growth.
- Other info: Dynamic role with potential for permanent placement and career advancement.
- Why this job: Make a difference in social care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
Apply below after reading through all the details and supporting information regarding this job opportunity.
Closing date: 15/06/2026, 16:00
Actual starting salary: £27,302
Salary range or pay band: Team Support £27,302 to £29,291
Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Duration: Fixed term for up to 12 months with possibility of permanency.
Location(s): Pan Wales
Purpose of post
CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. CIW’s purpose is to encourage the improvement of social care, early years and social services by regulating, inspecting, reviewing and by providing professional advice. CIW carries out its functions on behalf of Welsh Ministers. We sit within the Chief Operating Officer’s Group within the Welsh Government.
The post holder will support the Inspection, Registration Support or Support Services Team in carrying out a variety of administrative tasks and to assist them in achieving their corporate business objectives.
Key tasks
- To provide general administrative and digital support; to act as first and/or second point of contact for calls and emails, depending on the team you are matched to.
- Recording and email distribution of incoming and outgoing mail; maintaining internal records as required.
- To monitor team mailboxes, processing and signposting enquiries to relevant contacts across CIW and Welsh Government for further information as appropriate or refer externally to other partners & organisations.
- To arrange internal meetings as required, managing the use of Microsoft Teams and on-site meeting rooms/interview rooms (where required), minute taking and distribution of papers.
- To provide support on collating documentation related to a registration or inspection, ensuring the accurate input and maintenance of records.
- To support the office in the production of inspection, review and registration reports, monitoring achievement of the statutory timetable for publication and maintaining control of the report production process including word processing, formatting and distribution of reports.
- Providing first/second point of contact support for CIW, providing a bilingual service where possible to the public and internal customers, receiving and responding to general and inspection enquiries and concerns.
- Ensuring in instances where you are unable to resolve the query, items are delegated and passed to the relevant team/inspector to respond to.
- Using CIW case management system to respond sensitively and confidentially to the acknowledgement of concerns and notifications; including providing support during enforcement action as directed by the CIW Connect Manager.
- Using CIW case management system to input accurate and timely data. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising from its use where they are unable to resolve.
- Providing cover and support to colleagues in the Chief Inspector’s team and wider Senior Management team, as required.
- Maintain confidentiality in all aspects of your work including the handling of confidential information.
- Maintain electronic filing systems (iShare), permissions, and document controls to high standards of information governance.
- Managing own professional development and seeking appropriate opportunities in discussion with the line manager.
- Any other administration duties that may be required by the line manager.
Care Inspectorate Wales Support Officer x5 - Team Support employer: Care & Social Serv Inspectorate Wales
Care Inspectorate Wales is an exceptional employer that prioritises the well-being of its employees while fostering a collaborative and supportive work culture. With opportunities for professional growth and development, employees are encouraged to enhance their skills in a meaningful role that directly impacts the quality of social care and childcare services across Wales. The organisation values flexibility, offering various work patterns, and promotes a bilingual service, making it a unique and rewarding place to work.
Contact Details:
Care & Social Serv Inspectorate Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Inspectorate Wales Support Officer x5 - Team Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CIW on LinkedIn. A friendly chat can give us insider info about the team and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative support roles. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Teams and any other tools mentioned in the job description. Being comfortable with these platforms will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Care Inspectorate Wales Support Officer x5 - Team Support
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what CIW is looking for in a Support Officer and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Skills:When writing your application, highlight your relevant experience and skills. Whether it's your admin prowess or your ability to handle enquiries, make sure we see how you can contribute to the team. Use examples to back up your claims!
Keep It Professional Yet Personal:While we want to see your personality shine through, remember to keep it professional. Use a friendly tone but avoid slang or overly casual language. We’re looking for someone who can connect with the public while maintaining a professional demeanour.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about CIW and what we do!
How to prepare for a job interview at Care & Social Serv Inspectorate Wales
✨Know Your Stuff
Make sure you understand the role of a Care Inspectorate Wales Support Officer. Familiarise yourself with CIW's purpose, key tasks, and how they impact social care in Wales. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Admin Skills
Since the role involves a lot of administrative tasks, be ready to discuss your experience with digital support, managing emails, and maintaining records. Prepare examples of how you've successfully handled similar responsibilities in the past.
✨Practice Bilingual Communication
If you're bilingual, highlight this during the interview! CIW values providing a bilingual service, so be prepared to demonstrate your language skills. Even if you're not fluent, showing willingness to improve can make a great impression.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you're not just interested in the job, but also in contributing positively to the team and organisation.
