At a Glance
- Tasks: Provide essential admin support and assist teams in achieving their goals.
- Company: Join Care Inspectorate Wales, a key regulator for social care and childcare.
- Benefits: Competitive salary, flexible work patterns, and opportunities for professional growth.
- Other info: Dynamic role with potential for permanent placement and career advancement.
- Why this job: Make a difference in social care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
Closing date: 15/06/2026, 16:00
Actual starting salary: £27,302
Salary range or pay band: Team Support £27,302 to £29,291
Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Duration: Fixed term for up to 12 months with possibility of permanency.
Location(s): Pan Wales
Purpose of post
CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. CIW’s purpose is to encourage the improvement of social care, early years and social services by regulating, inspecting, reviewing and by providing professional advice. CIW carries out its functions on behalf of Welsh Ministers. We sit within the Chief Operating Officer’s Group within the Welsh Government. The post holder will support the Inspection, Registration Support or Support Services Team in carrying out a variety of administrative tasks and to assist them in achieving their corporate business objectives.
Key tasks
- To provide general administrative and digital support; to act as first and/or second point of contact for calls and emails, depending on the team you are matched to.
- Recording and email distribution of incoming and outgoing mail; maintaining internal records as required.
- To monitor team mailboxes, processing and signposting enquiries to relevant contacts across CIW and Welsh Government for further information as appropriate or refer externally to other partners & organisations.
- To arrange internal meetings as required, managing the use of Microsoft Teams and on-site meeting rooms/interview rooms (where required), minute taking and distribution of papers.
- To provide support on collating documentation related to a registration or inspection, ensuring the accurate input and maintenance of records.
- To support the office in the production of inspection, review and registration reports, monitoring achievement of the statutory timetable for publication and maintaining control of the report production process including word processing, formatting and distribution of reports.
- Providing first/second point of contact support for CIW, providing a bilingual service where possible to the public and internal customers, receiving and responding to general and inspection enquiries and concerns.
- Ensuring in instances where you are unable to resolve the query, items are delegated and passed to the relevant team/inspector to respond to.
- Using CIW case management system to respond sensitively and confidentially to the acknowledgement of concerns and notifications; including providing support during enforcement action as directed by the CIW Connect Manager.
- Using CIW case management system to input accurate and timely data. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising from its use where they are unable to resolve.
- Providing cover and support to colleagues in the Chief Inspector’s team and wider Senior Management team, as required.
- Maintain confidentiality in all aspects of your work including the handling of confidential information.
- Maintain electronic filing systems (iShare), permissions, and document controls to high standards of information governance.
- Managing own professional development and seeking appropriate opportunities in discussion with the line manager.
- Any other administration duties that may be required by the line manager.
Care Inspectorate Wales Support Officer - Team Support employer: Care & Social Serv Inspectorate Wales
At Care Inspectorate Wales, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our team-oriented culture encourages professional growth and development, offering opportunities for training and advancement within the public sector. Located across Wales, we provide a meaningful role in enhancing the quality of social care and childcare services, making a positive impact on the well-being of our communities.
Contact Details:
Care & Social Serv Inspectorate Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Inspectorate Wales Support Officer - Team Support
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Care & Social Serv Inspectorate Wales.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Care & Social Serv Inspectorate Wales!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Care & Social Serv Inspectorate Wales, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Care & Social Serv Inspectorate Wales or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Care Inspectorate Wales Support Officer - Team Support
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Care & Social Serv Inspectorate Wales:Before hitting send, make sure to tailor your application specifically to Care & Social Serv Inspectorate Wales! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Care & Social Serv Inspectorate Wales
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
