About Us Care Safety Innovations is a growing health-tech company aiming to shape the care sector with our flagship care management system. We're looking for an Operations Associate to help keep things running smoothly as we scale — someone who's organized, personable, and comfortable wearing a few different hats. About the Role As our Operations Associate, you'll play a key role in supporting both our internal operations and our clients. You'll help keep the office running, guide new clients through onboarding, and be a friendly, knowledgeable point of contact for client support. This is a great opportunity for someone early in their career who wants hands-on exposure to how a SaaS business operates. What You'll Do Support day-to-day office administration, including event preparation and writing of travel iteneraries Assist in onboarding new clients, helping them get set up and comfortable with our product/platform Serve as a point of contact for client questions and support requests, ensuring a positive and responsive experience in conjunction with our tech support team Assist in providing training for our system to new clients Maintain client relations throughout the delivery and duration of services, ensuring consistent communication and satisfaction Manage calendars, meeting scheduling, and coordination of internal and client meetings. Track client onboarding progress and follow up on outstanding tasks to ensure timely completion. Support project coordination by tracking deadlines, deliverables, and action items. Assist with vendor and supplier coordination, including ordering office supplies and managing inventories. Ensure operational documentation remains accurate, organised, and up to date. What We're Looking For 0-2 years of experience in an operations, administrative, or customer-facing role Strong communication skills, both written and verbal Highly organized with good attention to detail Comfortable managing multiple tasks and priorities Experience with Microsoft Office, including Dynamics Experience with SaaS products or a genuine interest in the space is a plus
Operations Associate employer: Care Safety Innovations
Care Safety Innovations is an exceptional employer that fosters a dynamic and supportive work environment, perfect for those looking to kickstart their career in the health-tech sector. With a strong emphasis on employee growth, we offer hands-on exposure to the operations of a SaaS business, alongside opportunities for professional development and collaboration within a friendly team. Located in a vibrant area, our office culture promotes innovation and teamwork, making it an ideal place for individuals eager to make a meaningful impact.
