At a Glance
- Tasks: Lead and coordinate a dynamic team to deliver high-quality, person-centred services.
- Company: Join Care & Repair Cardiff and the Vale, a supportive organisation making a difference.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Be part of a growing team with exciting development opportunities.
- Why this job: Make a real impact by helping clients stay safe and independent in their homes.
- Qualifications: Experience in leadership and a passion for delivering quality service.
The predicted salary is between 30000 - 40000 £ per year.
This role is responsible for the leadership, performance, and integration of the Caseworker team and the Practical Team administrative function. The postholder ensures that both functions operate as a coordinated service, with effective systems, processes, and workflows in place and consistently adhered to. The role ensures high-quality, timely, and person-centred service delivery, enabling clients to remain safe, independent, and supported in their own homes. High quality advice and guidance are key to this role and adhering to the Advice Quality Standard framework (AQS).
Currently the team is 14 members of staff, but this may increase subject to operational demand and new business development opportunities.
Location: Hybrid – Newtown office / home-based (primarily South Powys) with daily travel across Powys.
Service Manager in Cardiff employer: Care & Repair
Care & Repair Cardiff and the Vale is an exceptional employer that prioritises the well-being and professional growth of its staff. With a strong commitment to delivering high-quality, person-centred services, employees benefit from a supportive work culture that values collaboration and innovation. The hybrid working model allows for flexibility, while ongoing training and development opportunities ensure that team members can thrive in their roles and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and service delivery. We recommend using the STAR method to structure your answers, showcasing your experience in managing teams and ensuring high-quality service.
✨Tip Number 3
Showcase your knowledge of the Advice Quality Standard framework (AQS) during interviews. This will demonstrate your commitment to high-quality advice and guidance, which is crucial for the role. Make sure to highlight any relevant experience you have!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your leadership experience and how you've successfully integrated teams in the past. We want to see how you can bring your unique skills to our Caseworker and Practical Team!
Showcase Your Experience:When detailing your work history, focus on your achievements in service delivery and team management. Use specific examples that demonstrate your ability to maintain high-quality standards and adhere to frameworks like the Advice Quality Standard (AQS).
Be Person-Centred:Remember, this role is all about ensuring clients feel safe and supported. In your application, share any experiences where you've put clients at the heart of your service delivery. We love seeing candidates who truly understand the importance of person-centred care!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Care & Repair Cardiff and the Vale!
How to prepare for a job interview at Care & Repair
✨Know Your Team Dynamics
Before the interview, take some time to understand how a Caseworker team operates. Familiarise yourself with team leadership strategies and how to foster collaboration among team members. This will show that you’re not just focused on individual performance but also on creating a cohesive unit.
✨Demonstrate Person-Centred Service Delivery
Be prepared to discuss specific examples of how you've delivered person-centred services in the past. Think about situations where you ensured clients felt safe and supported. Highlight your understanding of the Advice Quality Standard framework and how it applies to your approach.
✨Showcase Your Organisational Skills
Since this role involves managing systems, processes, and workflows, come equipped with examples of how you've successfully implemented or improved these in previous roles. Discuss any tools or methods you’ve used to keep things running smoothly and efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to service delivery and team management. Practice articulating your thought process and decision-making skills in these scenarios. This will demonstrate your ability to think on your feet and lead effectively.
