At a Glance
- Tasks: Lead and coordinate a dynamic team to deliver high-quality, person-centred services.
- Company: Care & Repair North East Wales, dedicated to supporting clients in their homes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a growing team with opportunities for career advancement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for service delivery.
The predicted salary is between 30000 - 40000 £ per year.
This role is responsible for the leadership, performance, and integration of the Caseworker team and the Practical Team administrative function. The postholder ensures that both functions operate as a coordinated service, with effective systems, processes, and workflows in place and consistently adhered to. The role ensures high-quality, timely, and person-centred service delivery, enabling clients to remain safe, independent, and supported in their own homes. High quality advice and guidance are key to this role and adhering to the Advice Quality Standard framework (AQS). Currently the team is 14 members of staff, but this may increase subject to operational demand and new business development opportunities.
Location: Flintshire
Hours: 37 hours per week
Closing date: 22 June 2026 @ 5pm
Key Responsibilities
- Provide leadership and accountability for both the Caseworker team and the Practical Team administrative function, ensuring alignment of priorities, workloads, and service standards.
- Ensure the values of Care & Repair North East Wales are front and center within all aspects of service delivery.
- Ensure effective coordination between casework and administrative processes, delivering a seamless end-to-end service for clients.
- Take ownership of the operating model across both functions, ensuring roles, responsibilities, and workflows are clearly defined and consistently applied.
- Review referrals, assess risk and urgency, and allocate work appropriately based on capacity, geography, and complexity.
- Monitor caseloads, workflow, and service demand, making adjustments to maintain safe, effective, and timely service delivery.
- Ensure the Caseworker team operates effectively, with clear caseload management, adherence to processes, and high standards of service delivery in line with organisational and commissioner expectations.
- Provide leadership and oversight for safeguarding, ensuring concerns are identified, escalated, recorded and managed in line with organisational and statutory requirements.
- Maintain high quality advice and guidance ensuring continuous staff development.
- Oversee the Practical Team administrative function, ensuring efficient coordination of referrals, scheduling, documentation, invoicing, and workflow tracking.
- Ensure administrative processes effectively support caseworkers and service outcomes.
- Take ownership of designing, implementing, and maintaining effective systems, processes, and procedures across both functions.
- Ensure systems and processes are consistently adhered to, monitored, and continuously improved.
- Supervise and coach staff through regular supervision, performance monitoring, and development support.
- Manage HR-related responsibilities including attendance, leave, training compliance, and wellbeing.
- Experience in managing and monitoring budgets to ensure we are providing value for money.
- Have a financial understanding of income and expenditure.
- Ensure robust Health & Safety and lone-working arrangements are in place, monitored, and adhered to across all home-visiting and practical services.
- Collaborate with colleagues to ensure that contractors and subcontractors provide quality works and services and adhere to health and safety standards.
- Ensure accurate records, reporting, and data management systems are maintained.
- Produce reports on performance, outcomes, risks, and service improvements.
- Ensure compliance with organisational policies, governance requirements, and relevant legislation.
- Ensure compliance with data protection, confidentiality and information governance requirements across all casework and administrative processes.
- Work collaboratively with partners and stakeholders to support strategic objectives and continuous improvement.
- Assist the CEO and Head of Operations as required, to secure new contracts of work and develop services and potential new streams of income.
For more information on the role and to read the recruitment pack, please visit: https://careandrepair.org.uk/vacancies/service-manager/
Service Manager with Care & Repair North East Wales in Cardiff employer: Care Repair Cymru
Care & Repair North East Wales is an exceptional employer that prioritises a supportive and collaborative work culture, ensuring that employees are empowered to deliver high-quality, person-centred services. Located in Flintshire, the organisation offers numerous opportunities for professional growth and development, alongside a commitment to staff wellbeing and continuous improvement. With a focus on leadership and teamwork, employees can expect to make a meaningful impact in their community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager with Care & Repair North East Wales in Cardiff
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Care Repair Cymru.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Care Repair Cymru.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Care Repair Cymru.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Care Repair Cymru. Apply directly through us to stand out!
We think you need these skills to ace Service Manager with Care & Repair North East Wales in Cardiff
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Care Repair Cymru. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager with Care & Repair North East Wales, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Care Repair Cymru
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Care Repair Cymru. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
