Technical Service Analyst

Grade D: £30,373 (National) Contracted Hours: Full-time 37 hours per week. Contract Type: Secondment opportunity until March 2027 to cover postholder on secondment. Location: Office based in Newcastle. Closing Date: Wednesday 10 June 2026 at 11.59pm.

Make a difference. Every role at CQC contributes to our mission; if you’re looking for a new role in Technology that gives a true sense of meaning and purpose then you’ve found it! As a Technical Service Analyst, you’ll help ensure our people have reliable, secure technology so they can support safe, effective care across England.

Picture this: You’re helping colleagues stay connected and productive by solving technical issues quickly and spotting patterns that improve services for everyone. Your work helps keep essential systems running smoothly across the organisation.

The role: You’ll be key in helping us deliver our work. In this role, you’ll:

• Resolve IT issues and requests: Manage incidents, service requests, and equipment needs, working with internal teams and suppliers to restore services quickly.
• Monitor and improve service performance: Track issues, escalate where needed, and contribute to reports that help improve IT services over time.
• Support colleagues with technology: Provide guidance and training so staff can use systems, devices, and software confidently in their roles.

Show us: We will be looking for specific skills, knowledge and experience in your application form:

• Experience working in an IT support role where you have handled incidents, resolved technical issues, and met service level targets.
• Evidence of supporting or training users on systems, equipment, or software, helping them to use technology effectively in their day-to-day work.
• Experience analysing service data or recurring issues and using this to suggest improvements or escalate risks appropriately.

Compliance: Note for internal candidates: This is a secondment/fixed term opportunity. You must discuss your application with your line manager before applying. To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps: If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

The Benefits: We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Equity for all: We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger.

Values and vision: We are guided by our core values, which shape our work and our culture:

• Excellence – being a high-performing organisation.
• Caring – treating everyone with dignity and respect.
• Integrity – doing the right thing.
• Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.

A Note on AI: AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.