Data Operations Manager in Stoke-on-Trent

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Grade A - £55,172 (National) or £61,028 (London - for London office based or homebased workers within the boundary of the M25). There is also an additional homeworking allowance of £600 per annum for those working from home. For exceptional candidates, a higher salary may be available.

Contracted Hours: Full-time, 37 hours per week

Contract Type: Fixed Term or Secondment Opportunity until 30 April 2027 (to deliver a project funded for this period only)

Location: Homebased

Closing Date: Tuesday 28 April

Picture this: Imagine leading the operational backbone of CQCs Enterprise Data Platform (EDP), ensuring that data services are reliable, well-managed, and consistently deliver value to the organisation. CQCs cloud-based Enterprise Data Platform is built on Microsoft Azure to deliver governed data and analytics, integration and archiving capabilities.

As Data Operations Manager, you will play a key role in ensuring that demand is effectively managed, services are stable and high-quality, and that the organisation can confidently rely on the platform to support its insight and regulatory requirements.

The role: Youll play an important part in delivering our mission. In this role, youll:

• Lead the operational management of the Enterprise Data Platform, ensuring services are reliable, controlled and meet organisational needs.
• Manage demand, incidents, changes and releases, ensuring work is prioritised and delivered effectively.
• Provide operational oversight and reporting, giving clear insight into performance, demand and value delivered.
• Oversee data quality monitoring and assurance, ensuring issues are identified and resolved.
• Work closely with the Data Platform Lead and Principal Data Engineer to ensure that platform capabilities and engineering standards are delivered effectively in practice.

What youll do:

• Manage demand, incidents, changes, releases and CAB.
• Provide operational reporting on performance, volumes and trends.
• Oversee data quality monitoring and issue resolution.
• Manage data engineering teams.
• Ensure operational readiness and CI/CD.

Show us: We will be looking for:

• Experience managing data or technical operations.
• Knowledge of incident, change and release processes.
• The ability to provide clear operational reporting.
• Experience working with data engineering teams.
• Strong prioritisation and stakeholder skills.

Join us and help CQC run a reliable, high-performing data platform that delivers real value to the organisation.

Compliance: Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, youll need to provide evidence of your right to work in the UK. Without a valid right to work, you wont be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps: If you apply, youll need to create a profile and complete an online application form. Your application will be completely anonymous. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. If youd like an informal chat about the role, contact Taryn Coop, Deputy Director of Enterprise Data & Reporting. For general enquiries, please contact us.

The Benefits: We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all: We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether theyre a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, well work with you to remove any barriers.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks.

Values and vision: We are guided by our core values, which shape our work and our culture. Excellence being a high-performing organisation. Caring treating everyone with dignity and respect. Integrity doing the right thing. Teamwork learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.