Senior Stakeholder Relations Advisor - Maternity and Newborn Safety Investigations (MNSI)

Senior Stakeholder Relations Advisor - Maternity and Newborn Safety Investigations (MNSI)

Full-Time 33577 - 41039 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead stakeholder engagement and improve maternity and newborn safety through collaboration.
  • Company: Join the Care Quality Commission, a mission-driven organisation focused on health and care.
  • Benefits: Enjoy 27-32.5 days annual leave, training opportunities, and NHS pension scheme.
  • Other info: Flexible working options available, including home-based and hybrid roles.
  • Why this job: Make a real difference in maternity and newborn safety while building valuable relationships.
  • Qualifications: Experience in stakeholder engagement and strong communication skills are essential.

The predicted salary is between 33577 - 41039 £ per year.

Grade B: £42,044 (National) or £47,900 (London – for London office based or homebased workers within the boundary of the M25). There is also an additional homeworking allowance of £600 per annum for those working from home. For part-time roles – please note this will be pro rata.

Contracted Hours: Full-time 37 hours per week or Part-time minimum of 30 hours per week. Talk to us about compressed hours. Contract Type: The role is offered on a Fixed Term / Secondment basis until 31 March 2027 – MNSI programme and associated funding.

Internal applicants must obtain written confirmation from their line manager, granting permission to be released from their current role, before applying for this opportunity.

Location: Home-based OR office-based opportunity, flexible location. You can also opt for hybrid working (3 office days and 2 days a week from home). CQC’s offices are in London, Newcastle, Leeds, Nottingham and Bristol.

Closing Date: Friday 25 September @11.59pm

Make a difference. Every role at CQC contributes to our mission. If you're looking for a role in communications and engagement that offers real purpose, you've found it. The Maternity and Newborn Safety Investigations (MNSI) programme is hosted by and sits within the Care Quality Commission (CQC). The programme works with a wide range of external stakeholders with a focus on system-based safety investigations and families and staff being core to all aspects of its work.

As a Senior Stakeholder Relations Advisor within the MNSI Programme, you'll help ensure MNSI works collaboratively and is informed by the people and organisations it works with. You'll build meaningful relationships with a wide range of stakeholders and help shape how MNSI listens, learns, and shares its work to improve maternity and newborn safety.

Picture this: In the last 12 months, as the Senior Stakeholder Relations Advisor, you could have:

  • Led the delivery of MNSI's stakeholder relationship strategy, strengthened existing, and identified new relationships and collaborative approaches with partners across the health and care sector.
  • Designed and delivered engagement activities that increased awareness and understanding of MNSI investigations and findings among key external audiences.
  • Identified and built new opportunities for collaborative working with external organisations, to support programme priorities and inform national policy and learning.
  • Worked collaboratively as part of the MNSI communications and engagement team, including supporting content development.
  • Been part of and initiated new ideas in line with MNSI strategic priorities.

You’ll play a key role in the organisation by:

  • Planning and delivering stakeholder engagement activities with a wide range of audiences, including families, NHS organisations, government partners, patient groups and national bodies.
  • Maintaining stakeholder maps, identifying new engagement opportunities and helping coordinate programmes of planned activity.
  • Preparing briefings, presentations, stakeholder updates and communication materials to support senior leaders and external engagement.
  • Managing stakeholder networks, webinars, forums and partnership activities to share information and gather feedback.
  • Providing stakeholder insight, identifying emerging risks and opportunities.

Show us what we're looking for in your application:

  • Experience leading stakeholder engagement, communications or public affairs activity that delivered clear outcomes for an organisation or programme.
  • Experience building and maintaining effective relationships with a variety of stakeholders, including senior leaders, partner organisations or external groups, and using those relationships to achieve shared objectives.
  • Experience producing and presenting clear written and verbal briefings, updates or recommendations while managing multiple priorities and deadlines.
  • Experience of working independently and within a team often to short deadlines.

Compliance Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps: If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

The Benefits: We offer a wide range of benefits, including:

  • Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
  • Training and development opportunities.
  • Wellbeing initiatives, such as gym discounts and meditation.
  • NHS pension scheme, with around 14% employer contribution.
  • Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all: We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact recruitment@cqc.org.uk.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger.

Values and vision: We are guided by our core values, which shape our work and our culture.

  • Excellence – being a high-performing organisation.
  • Caring – treating everyone with dignity and respect.
  • Integrity – doing the right thing.
  • Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.

Senior Stakeholder Relations Advisor - Maternity and Newborn Safety Investigations (MNSI) employer: Care Quality Commission

The Care Quality Commission (CQC) is an exceptional employer dedicated to making a meaningful impact in health and social care across England. With a strong emphasis on teamwork, integrity, and inclusivity, CQC fosters a supportive work culture that values diverse perspectives and encourages professional growth through unique opportunities like the Executive Reviewer role. This honorary position not only allows you to contribute to vital assessments but also offers flexibility to balance with your current commitments while claiming expenses for your valuable time.

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Contact Details:

Care Quality Commission Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Senior Stakeholder Relations Advisor - Maternity and Newborn Safety Investigations (MNSI)

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at Care Quality Commission. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

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Attend Job Fairs or Networking Events

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Show Off Your Skills with Customer Interactions

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We think you need these skills to ace Senior Stakeholder Relations Advisor - Maternity and Newborn Safety Investigations (MNSI)

Stakeholder Engagement
Relationship Building
Communication Skills
Public Affairs
Project Management
Briefing Preparation
Presentation Skills

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to Care Quality Commission:Your cover letter is your chance to shine! Tell us why you want to work at Care Quality Commission specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Care Quality Commission!

How to prepare for a job interview at Care Quality Commission

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

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Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.