Public Inquiries Administrator

Homebased - Flexible, United Kingdom

Grade E - 26,732 (National) or 32,588 (London for London office based or homebased workers within the boundary of the M25). There is also an additional homeworking allowance of 600 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Location: Home-based

Closing date: Wednesday 27 May 2026 at 11.59pm

Make a difference. Every role at CQC contributes to our mission. If you’re looking for a new role in the Legal Services directorate that gives a true sense of meaning and purpose, then you’ve found it! You’ll help our legal teams run smoothly so they can protect people who use health and care services.

Picture this: You’re part of a busy legal team, keeping cases organised and making sure the right information is ready when it’s needed. Your work helps important decisions happen on time and to a high standard. You might support a major legal case or public inquiry by gathering key documents, checking records, and helping the team prepare clear, accurate information for legal action. You could help improve how the team tracks cases by pulling together data and creating simple reports that guide better decisions.

The role: You’ll work closely with others to deliver shared outcomes. In this role, you’ll:

• Support legal casework: Prepare, organise and manage case documents, ensuring records are complete, accurate and easy to access for the legal team.
• Manage information and reporting: Maintain case records, produce regular activity reports, and compile data to help the team track performance and workload.
• Provide day-to-day admin support: Assist with research, billing coordination, and general team administration to keep legal services running efficiently.

Show us: We will be looking for specific skills, knowledge and experience in your application form:

• Have at least 2 years experience providing administrative support in a legal, regulatory or similar structured environment, including managing documents or case records.
• Experience using tools such as Word and Excel to create documents, manage data, and produce clear reports or outputs.
• Experience gathering information, carrying out basic research, and presenting findings clearly in written form with strong attention to detail.

Apply today to join a workplace where your impact is felt every day.

Compliance: To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps: If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

The Benefits: We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of 4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all: We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks.

Values and vision: We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer.