At a Glance
- Tasks: Help colleagues by resolving IT issues and improving technology services.
- Company: Join a mission-driven organisation focused on safe, effective care across England.
- Benefits: Enjoy 27 days annual leave, training opportunities, and NHS pension scheme.
- Other info: Diverse and inclusive workplace with strong career growth potential.
- Why this job: Make a real impact by ensuring reliable technology for essential services.
- Qualifications: Experience in IT support and user training is essential.
The predicted salary is between 30373 - 30373 £ per year.
Technical Service Analyst
Grade D: £30,373 (National)
Contracted Hours: Full-time, 37 hours per week
Contract Type: Fixed-Term until March 2027 to cover the postholder on secondment
Location: Office based in Newcastle
Closing Date: Wednesday 22 July 2026 at 11.59pm
Make a difference
Every role at CQC contributes to our mission. If you're looking for a new role in Technology that gives a true sense of meaning and purpose, then you've found it! As a Technical Service Analyst, you'll help ensure our people have reliable, secure technology so they can support safe, effective care across England.
Picture this
You're helping colleagues stay connected and productive by solving technical issues quickly and spotting patterns that improve services for everyone. Your work helps keep essential systems running smoothly across the organisation.
- As a Technical Service Analyst, you might get the chance to work on identifying trends in recurring IT issues, helping shape improvements that reduce disruption for staff nationwide.
- As a Technical Service Analyst, you might support service improvements by sharing insights with development teams to fix common problems and improve user experience.
The role
You'll be key in helping us deliver our work.
- Resolve IT issues and requests: Manage incidents, service requests, and equipment needs, working with internal teams and suppliers to restore services quickly.
- Monitor and improve service performance: Track issues, escalate where needed, and contribute to reports that help improve IT services over time.
- Support colleagues with technology: Provide guidance and training so staff can use systems, devices, and software confidently in their roles.
Show us
We will be looking for specific skills, knowledge and experience in your application form:
- Experience working in an IT support role where you have handled incidents, resolved technical issues, and met service level targets.
- Evidence of supporting or training users on systems, equipment, or software, helping them to use technology effectively in their day-to-day work.
- Experience analysing service data or recurring issues and using this to suggest improvements or escalate risks appropriately.
This is a secondment/fixed-term opportunity. Please read the recruitment and selection policy section on secondments. Some roles may also be subject to a satisfactory DBS check.
Next steps
If you apply, you'll need to create a profile and complete an online application form. If you'd like an informal chat about the role, you can contact Darren Frame, Service Delivery Manager.
Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year).
Training and development opportunities.
Wellbeing initiatives, such as gym discounts and meditation.
NHS pension scheme, with around 14% employer contribution.
Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing and more!
Please see our benefits page on our website for the full list.
We want every candidate to feel supported and able to do their best. If you'd like to chat, please contact us. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks.
This includes people of any:
- Age
- Sex
- Gender identity or expression
- Sexual orientation
- Religion or belief
- Ethnicity
- Disability
Values and vision
We are guided by our core values, which shape our work and our culture. We are a disability confident employer and a carer confident employer.
If you use AI or Chatbots to help you with your application, keep these points in mind:
- AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
- Spell-checking and condensing word counts are great ways to use AI effectively.
- Do not copy and paste AI generated answers. These will not help you stand out.
Technical Support Analyst - Network in Newcastle upon Tyne employer: Care Quality Commission
As an Enterprise Architect with us, you'll join a forward-thinking organisation that values innovation and collaboration. Our supportive work culture fosters professional growth through continuous learning opportunities and mentorship, while our competitive benefits package, including a homeworking allowance, ensures a healthy work-life balance. Located in the vibrant London area, we offer a dynamic environment where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst - Network in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Care Quality Commission values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Care Quality Commission might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Care Quality Commission!
✨Direct Apply to Care Quality Commission
Let's not forget to apply directly through the Care Quality Commission website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Analyst - Network in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Care Quality Commission.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Care Quality Commission. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Care Quality Commission
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
