At a Glance
- Tasks: Resolve IT issues and support colleagues with technology to enhance productivity.
- Company: Join the CQC, making a real difference in healthcare technology.
- Benefits: Generous annual leave, training opportunities, and wellbeing initiatives.
- Other info: Fixed-term role with excellent career development potential.
- Why this job: Be part of a mission-driven team ensuring safe, effective care across England.
- Qualifications: Experience in IT support and user training is essential.
The predicted salary is between 30373 - 30373 £ per year.
Grade D: £30,373 (National)
Contracted Hours: Full-time 37 hours per week
Contract Type: Fixed‑Term until March 2027 to cover postholder on secondment.
Location: Office based in Newcastle
Closing Date: Wednesday 10 June 2026 at 11.59pm
Make a Difference
Every role at CQC contributes to our mission, and if you’re looking for a new role in Technology that gives a true sense of meaning and purpose then you’ve found it! As a Technical Service Analyst, you’ll help ensure our people have reliable, secure technology so they can support safe, effective care across England.
Picture This
You’re helping colleagues stay connected and productive by solving technical issues quickly and spotting patterns that improve services for everyone. Your work helps keep essential systems running smoothly across the organisation. As a Technical Service Analyst, you might get the chance to work on identifying trends in recurring IT issues, helping shape improvements that reduce disruption for staff nationwide. You might support service improvements by sharing insights with development teams to fix common problems and improve user experience.
The Role
- Resolve IT issues and requests: Manage incidents, service requests, and equipment needs, working with internal teams and suppliers to restore services quickly.
- Monitor and improve service performance: Track issues, elevate where needed, and contribute to reports that help improve IT services over time.
- Support colleagues with technology: Provide guidance and training so staff can use systems, devices, and software confidently in their roles.
Show Us
- Experience working in an IT support role where you have handled incidents, resolved technical issues, and met service level targets.
- Evidence of supporting or training users on systems, equipment, or software, helping them to use technology effectively in their day‑to‑day work.
- Experience analysing service data or recurring issues and using this to suggest improvements or escalating risks appropriately.
Compliance Note for internal candidates: This is a secondment/fixed term opportunity. You must discuss your application with your line manager before applying. To progress your application, you’ll need to provide evidence of your right to work in the UK. Without a valid right to work you won’t be eligible for this role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.
Benefits
- Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
- Training and development opportunities.
- Wellbeing initiatives, such as gym discounts and meditation.
- NHS pension scheme, with around 14% employer contribution.
- Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!
Technical Service Analyst in Newcastle upon Tyne employer: Care Quality Commission
At CQC, we pride ourselves on being an exceptional employer, offering a meaningful role as a Technical Service Analyst in the vibrant city of Newcastle. Our commitment to employee wellbeing is reflected in our generous annual leave, comprehensive training and development opportunities, and a supportive work culture that fosters growth and collaboration. Join us to make a real difference in technology that underpins safe and effective care across England, while enjoying unique benefits like gym discounts and an NHS pension scheme with substantial employer contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Service Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. We want to hear about your thought process and how you made a difference in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission to improve technology for everyone.
We think you need these skills to ace Technical Service Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Analyst role. Highlight your IT support experience, especially where you've resolved incidents and met service level targets. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can help improve services. Share specific examples of how you've supported users or analysed service data in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention any instances where you've identified trends in recurring IT issues. We love seeing candidates who can not only fix problems but also suggest improvements that enhance user experience.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Care Quality Commission
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss specific incidents you've handled, the tools you used, and how you resolved issues. This will show that you’re not just familiar with the tech but can also apply your knowledge effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified trends in recurring IT issues and suggested improvements. Think about times when you’ve gone above and beyond to ensure smooth operations. This will demonstrate your proactive approach and ability to contribute to service enhancements.
✨Practice User Training Scenarios
Since part of the role involves supporting colleagues with technology, be ready to discuss how you've trained or guided users in the past. You might even want to role-play a training scenario to showcase your communication skills and ability to simplify complex information.
✨Understand the Company’s Mission
Familiarise yourself with the CQC's mission and how the Technical Service Analyst role fits into it. Being able to articulate how your work contributes to safe and effective care will resonate well with the interviewers and show that you’re aligned with their values.
