Learning & Organisational Development Support Co-ordinator in Newcastle upon Tyne

Grade E: £26,732 (National) or £32,588 (London – for London office based or home‑based workers within the M25 boundary) – Additional homeworking allowance of £600 per annum for those working from home.

Contracted Hours: Full time – 37 hours per week

Contract Type: Permanent

Location: Home‑based, office‑based, and hybrid options. Hybrid: two home‑working days each week. Office locations: London, Newcastle, Leeds, Nottingham, Bristol.

Closing date: 4th March 2026 at 11.59pm

Make a difference Every role at CQC contributes to our mission. If you’re looking for a new role that gives a true sense of meaning and purpose, you’ve found it! As a Learning & OD Support Co‑ordinator in the Learning & Organisational Development Team, you’ll help make sure our people have the learning, support and systems they need to deliver safe, high‑quality care across England. Picture this: In this role, you’ll be part of a friendly team that helps everyone at CQC learn, grow and thrive. Each day brings something different, and your work will directly support colleagues right across the organisation.

What you will do:

• Support the smooth running of learning programmes by coordinating sessions and ensuring information on the Learning Management System is accurate and up to date.
• Help improve how we respond to staff queries by spotting patterns, sharing insights, and suggesting simple changes that make things work better for everyone.

The role:

You’ll be key in helping us deliver our work. In this role, you’ll:

• Manage core learning admin: Handle high‑volume learning and OD queries, update the Learning Management System, and make sure programme information is accurate and completed on time.
• Support staff and partners: Provide helpful, timely customer service to colleagues and external training providers, ensuring everyone receives clear information and a positive experience.
• Keep processes running smoothly: Carry out day‑to‑day finance and admin tasks—such as raising purchase orders and quality‑checking data—so our programmes run efficiently and meet agreed standards.

Show us:

We’ll be looking for specific skills, knowledge and experience:

• Experience delivering HR or people‑related administration, including working with processes, responding to queries, and supporting a wide range of colleagues.
• Experience managing high‑volume inboxes or queries, using your initiative to find answers, solve problems, and meet agreed service levels.
• Ability to use digital systems confidently, such as Microsoft tools or learning/finance systems, to handle data, complete tasks accurately, and share information clearly.

Compliance:

To progress your application, you’ll need to provide evidence of your right to work in the UK. Without a valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps:

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of your application, so you will hear from us whether or not you are shortlisted.

Benefits:

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Equity for all:

We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers.

Values and vision:

We are guided by our core values, which shape our work and our culture:

• Excellence – being a high‑performing organisation.
• Caring – treating everyone with dignity and respect.
• Integrity – doing the right thing.
• Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.