NCSC Customer Contact Advisors

Overview

Every role at CQC contributes to our mission. If you\’re looking for a new role NCSC that gives a true sense of meaning and purpose, then you\’ve found it! As a Customer Contact Advisor, you\’ll be responsible for providing an exceptional customer experience to those that contact CQC. Imagine being part of a team that contributes to a high-performance culture, where your role contributes to the wider goals of your team, directorate and your organisation.

In the last year as a Customer Contact Advisor in NCSC you might have:

• Provided a first line resolution for customers seeking advice or sharing information of concern.
• Handled information about emotional situations whilst dealing with a wide variety of customers.

Responsibilities

• Manage stakeholder relationships: Managing customer interactions in a compassionate, caring and professional way.
• Takes ownership: Maintaining organisational knowledge, awareness of recent activity within the health and social care sector.
• Provide exceptional customer service: To a diverse customer group who contact CQC seeking advice or sharing information of concern via multiple channels.
• Excellent customer service skills: Show how your skills will enable you to deal with difficult, sensitive and sometimes distressing information.
• Working collaboratively: Evidence how you have worked flexibly and collaboratively within a team to deliver high-volume, high-quality customer focused activity against performance targets.
• Communication skills: Demonstrate written and verbal communication skills, whilst being able to adapt communication style to suit a varied audience.

Qualifications and expectations

• Excellent customer service skills and ability to deal with difficult, sensitive information.
• Ability to work flexibly and collaboratively within a team to deliver high-volume, high-quality activity against performance targets.
• Strong written and verbal communication skills; ability to adapt style to varied audiences.

Benefits

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!
• Please see our benefits page for the full list.