At a Glance
- Tasks: Provide exceptional customer service and support to those contacting CQC.
- Company: Join a mission-driven organisation dedicated to health and social care.
- Benefits: Enjoy 27+ days annual leave, training opportunities, and wellbeing initiatives.
- Other info: Collaborative team environment with great career development potential.
- Why this job: Make a real difference by helping customers in sensitive situations.
- Qualifications: Strong customer service skills and ability to handle difficult information.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Every role at CQC contributes to our mission. If you\'re looking for a new role NCSC that gives a true sense of meaning and purpose, then you\'ve found it! As a Customer Contact Advisor, you\'ll be responsible for providing an exceptional customer experience to those that contact CQC. Imagine being part of a team that contributes to a high-performance culture, where your role contributes to the wider goals of your team, directorate and your organisation.
In the last year as a Customer Contact Advisor in NCSC you might have:
- Provided a first line resolution for customers seeking advice or sharing information of concern.
- Handled information about emotional situations whilst dealing with a wide variety of customers.
Responsibilities
- Manage stakeholder relationships: Managing customer interactions in a compassionate, caring and professional way.
- Takes ownership: Maintaining organisational knowledge, awareness of recent activity within the health and social care sector.
- Provide exceptional customer service: To a diverse customer group who contact CQC seeking advice or sharing information of concern via multiple channels.
- Excellent customer service skills: Show how your skills will enable you to deal with difficult, sensitive and sometimes distressing information.
- Working collaboratively: Evidence how you have worked flexibly and collaboratively within a team to deliver high-volume, high-quality customer focused activity against performance targets.
- Communication skills: Demonstrate written and verbal communication skills, whilst being able to adapt communication style to suit a varied audience.
Qualifications and expectations
- Excellent customer service skills and ability to deal with difficult, sensitive information.
- Ability to work flexibly and collaboratively within a team to deliver high-volume, high-quality activity against performance targets.
- Strong written and verbal communication skills; ability to adapt style to varied audiences.
Benefits
- Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
- Training and development opportunities.
- Wellbeing initiatives, such as gym discounts and meditation.
- NHS pension scheme, with around 14% employer contribution.
- Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!
- Please see our benefits page for the full list.
NCSC Customer Contact Advisors in York employer: Care Quality Commission
At CQC, we pride ourselves on being an exceptional employer, offering a meaningful role as a Customer Contact Advisor within the NCSC. Our commitment to employee wellbeing is reflected in our generous annual leave, comprehensive training and development opportunities, and a supportive work culture that values collaboration and compassion. Join us in making a difference while enjoying unique benefits like gym discounts and an NHS pension scheme with substantial employer contributions.
StudySmarter Expert Advice🤫
We think this is how you could land NCSC Customer Contact Advisors in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Care Quality Commission. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Care Quality Commission before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace NCSC Customer Contact Advisors in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Care Quality Commission:Your cover letter is your chance to shine! Tell us why you want to work at Care Quality Commission specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Care Quality Commission!
How to prepare for a job interview at Care Quality Commission
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
