Financial Coordinator

This advert is for current internal applicants only. External applications will be closed.

Grade E - £26,732 (National) or £32,588 (London – for London office based or homebased workers within the boundary of the M25) – There is also an additional homeworking allowance of £600 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: Secondment opportunity until 31 March 2027 to support the Accounts Receivable team in managing contact volumes and reducing aged debt.

Applicants must obtain written confirmation from their line manager, granting permission to be released from their current role, before applying for this opportunity.

Closing date: Wednesday 26 August 2026 at 11.59pm

Potential Interview Dates: 2 & 3 September 2026 via MS Teams

Make a difference Every role at CQC contributes to our mission. If you’re looking for a new role in Corporate Services that gives a true sense of meaning and purpose, then you’ve found it! We’re looking for 3 Finance Co-ordinators to help make sure providers are billed correctly and supported with their payments, helping CQC regulate health and care services effectively.

Picture this You'll be part of a friendly finance team that helps keep essential processes running smoothly. From solving complex billing queries to supporting important debt recovery activity, your work will help ensure fairness and accuracy across our financial operations.

As a Finance Co-ordinator, you might get the chance to:

• Support the review of complex debt cases, helping progress enforcement activity where fees remain unpaid.
• Investigate invoice issues and disputes, using your knowledge of CQC's fees scheme to find solutions and improve processes.

The role You'll work closely with others to deliver shared outcomes. In this role, you'll:

• Support billing processes: Help deliver monthly billing activities, complete reconciliations, review invoice requests and support direct debit collections.
• Manage debt recovery activity: Monitor customer accounts, identify overdue payments, support payment plans and work with colleagues to help collect outstanding fees.
• Resolve financial queries: Respond to customer enquiries, investigate billing issues and provide clear advice on fees, policies and payment processes.

Show us We will be looking for specific skills, knowledge and experience in your application form:

• Experience handling customer queries by phone and email, including explaining information clearly and resolving issues.
• Experience organising and prioritising a varied workload, meeting deadlines and working independently when needed.
• Experience using Microsoft Outlook, Excel and Word to manage information, maintain records and support financial or administrative processes.
• Studying towards an accounting or finance qualification would be an advantage, but it is not essential.

Compliance This is a secondment/fixed term opportunity. You must discuss your application with your line manager before applying. Some roles may also be subject to a satisfactory DBS check.

Next steps If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description. If you’d like an informal chat about the role contact – Alison Percival, Accounts Receivable Manager; Alison.Percival@cqc.org.uk. For general enquiries, please email recruitment@cqc.org.uk.

The Benefits We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact recruitment@cqc.org.uk.

Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks.

Values and vision We are guided by our core values, which shape our work and our culture.

• Excellence – being a high-performing organisation.
• Caring – treating everyone with dignity and respect.
• Integrity – doing the right thing.
• Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.