Delivery Support Officer (Registration)

This advert is for current internal applicants only. External applications will be closed.

Grade D - £30,373 (National) or £36,229 (London – for London office based or homebased workers within the boundary of the M25) – There is also an additional homeworking allowance of £600 per annum for those working from home.

Contracted Hours: Full-time 37 hours per week. Talk to us about compressed hours.

Contract Type: 12 Month Secondment Opportunity - created to provide dedicated support to priority Registration programmes and business improvement initiatives.

Applicants must obtain written confirmation from their line manager, granting permission to be released from their current role, before applying for this opportunity.

Location: Home-based

Closing date: Friday 21 August 2026 at 11.59pm

Make a difference Every role at CQC contributes to our mission. If you're looking for a new role in Registration that gives a true sense of meaning and purpose, then you've found it!

As a Delivery Support Officer, you'll help manage and prepare a number of correspondences on Private Office Correspondence Unit, Freedom of Information, Complaints and prepare performance data that support safe, effective health and social care services.

Picture this Working closely with Deputy Directors and colleagues across Registration, you'll be at the centre of important work, helping teams stay connected, organised and focused on delivering positive outcomes. No two days are the same, and you'll have opportunities to take ownership of activities that make a real difference.

As a Delivery Support Officer in Registration, you might get the chance to work on:

• Managing and responding to Private Office Correspondence Unit, Freedom of Information, Complaints by gathering information from CRM system
• Preparing and producing performance reports for review for the Deputy Directors using Power BI, Excel and PowerPoint skills.

The role You'll work closely with others to deliver shared outcomes. In this role, you'll:

• Coordinate performance information: Bring together data, updates and reporting information to help teams monitor progress across programmes and projects.
• Maintain governance processes: Keep programme documentation accurate and up to date, supporting good governance, assurance activities, and the management of risks and issues.
• Support senior leaders and teams: Preparing responses for Private Office Correspondence Unit, Freedom of Information, Complaints using CRM.

Show us We will be looking for specific skills, knowledge and experience in your application form:

• Experience supporting projects, programmes or improvement initiatives, including coordinating activities, tracking actions or monitoring progress.
• Experience working with senior colleagues or stakeholders, including responding to Private Office Correspondence Unit, Freedom of Information, Complaints.
• Experience using Microsoft Office tools, particularly Excel, Word and PowerPoint, to manage information, produce reports and support team delivery.

Compliance This is a secondment opportunity. You must discuss your application with your line manager before applying. Some roles may also be subject to a satisfactory DBS check.

Next steps If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description. If you’d like an informal chat about the role contact – Rina Rabadia, Business Manager; Rina.Rabadia@cqc.org.uk. For general enquiries, please email recruitment@cqc.org.uk.

The Benefits We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact recruitment@cqc.org.uk.

Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks.

Values and vision We are guided by our core values, which shape our work and our culture.

• Excellence – being a high-performing organisation.
• Caring – treating everyone with dignity and respect.
• Integrity – doing the right thing.
• Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.