Accounts Receivable Manager - Collections Lead

Homebased - Flexible, United Kingdom

Grade C - £34,890 (National) or £40,746 (London - for London office based or home-based workers within the boundary of the M25). There is also an additional homeworking allowance of £600 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: Fixed term or secondment opportunity until 31 March 2027 - to support the Finance Directorate through the current financial year.

Location: Homebased

Closing date: Wednesday 22 April 2026 at 11.59pm

Make a difference: Every role at CQC contributes to our mission. If you’re looking for a new role in Finance that gives a true sense of meaning and purpose, then you’ve found it! As an Accounts Receivable Manager (Collections Lead), you’ll help ensure CQC has the strong cash flow and financial stability needed to carry out our work protecting people who use health and care services.

In this role, you’ll lead a team who make sure money owed to CQC is collected fairly, accurately and on time — helping us stay financially healthy so we can focus on improving care across England. You’ll be the person colleagues turn to when they need clear decisions, problem-solving and expert advice on debt and collections.

As an Accounts Receivable Manager in the Finance Directorate, you might get the chance to work on projects such as:

• Improving collection outcomes: Leading targeted debt-management initiatives that increase recovery rates and support sustainable cash flow.
• Strengthening processes: Supporting enforcement decisions for unpaid fees and presenting progress updates and data to senior stakeholders.

The role: You’ll be key in helping us deliver our work. In this role, you’ll:

• Lead debt management: Oversee day-to-day debt recovery, set collection targets, and review outstanding balances to recommend the right next steps.
• Resolve queries and disputes: Work with colleagues across CQC to resolve fees queries quickly, ensuring correct credits and refunds are applied and supporting efficient collection.
• Develop and support your team: Set clear goals, manage performance, build skills, and make sure the team has the knowledge and confidence to deliver excellent work.

Show us: We’ll be looking for the following skills and experience in your application:

• Experience leading debt-related work: This includes hands-on experience in a debt management or collections function where you’ve managed processes or supported decisions using financial information.
• Experience supervising or developing a team: You should be able to show how you’ve set goals, supported performance or helped others learn and grow in their roles.
• Experience using financial systems: This includes using finance ledgers or digital finance tools to review data, maintain accuracy, or support decision-making.

Compliance: Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps: If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

The Benefits: We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Equity for all: We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers.

Values and vision: We are guided by our core values, which shape our work and our culture. Excellence – being a high-performing organisation. Caring – treating everyone with dignity and respect. Integrity – doing the right thing. Teamwork – learning from each other to be the best we can. We are a disability confident employer and a carer confident employer.