At a Glance
- Tasks: Support quality assurance and governance processes in a dynamic team environment.
- Company: Care Plus Group, dedicated to delivering high-quality care services.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and compliance.
- Why this job: Make a real difference in quality care while developing your skills.
- Qualifications: Experience with data management and IT skills required.
The predicted salary is between 26416 - 28182 £ per year.
The Quality, Regulation and Improvement Team deliver a crucial HQ function for the organisation. The Team is responsible for ensuring that Care Plus Group has in place efficient and effective Governance arrangements that provide assurance to the Care Plus Group Board and wider stakeholders. The team work with leadership, managers and staff across the organisation to ensure adherence to a robust quality management framework in line with ISO 9001 Quality Management, PSIRF, incorporating several quality improvement measures including:
- Incident, accident, complaints, non-conformance management including the management of Serious Incidents and compliments
- Audit Programme: clinical/non-clinical and ISO 9001 process approach reviews and audit
- Compliance with Regulatory Bodies i.e. Care Quality Commission (CQC)
- Management of staff, volunteer, student, customer and service user feedback
- Management of alerts, including CAS, NICE Guidance etc.
- Continuous service improvement and development
- Reporting: quality accounts, trend analysis, audit, feedback etc.
- Project and programme management
- Utilisation of Canva Infographics, InPhase Oversight and SystmOne
Please note that Care Plus Group is not currently registered to sponsor applicants from outside the EU and EEA.
Main duties of the job
Quality Assurance Assistant
30 hrs a week
Permanent
Range4 £26,416 - £28,182 pro rata per annum - you will be appointed on a fixed point within the range.
Working as part of a dynamic team to support the delivery of CPGs governance and quality assurance agenda, you will work with the Quality Assurance Officer and Quality, Regulation & Improvement Manager providing assistance with all aspects of regulation, alerts and support the incident process for the organisation. Supporting the organisation meeting its requirements for CQC regulation by the full management of notification processes and submission, ensuring that compliance is maintained at all times. You will co-ordinate NICE Guidance compliance, CAS and Field Notice Alerts and provide ongoing monitoring through the Quality Improvement (QI) system modules and elevate to the Quality Assurance Officer/Manager where necessary.
You will also monitor and track all actions especially overdue actions with service leads/Heads of Service.
It is essential you have:
- Proven experience in maintaining and manipulating information systems including databases and excel spreadsheets
- Educated to HNC/HND, foundation degree level or equivalent experience
- Level 3 IT qualification or equivalent experience
- The ability to accurately manipulate data/data management and compile various reports <
- The ability to handle a demanding workload and meet tight deadlines.
For an informal discussion please contact MeganJohnson on 01472 266966
About us
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.
We consistently deliver high quality innovative services across NEL in Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.
We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.
We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Job responsibilities
The job description is attached as a separated document with the person specification please refer to this for more information.
Person Specification
Other
- Flexible approach to duties and working arrangements and able to travel within and beyond NEL as required.
- Professional approach.
- Ability to demonstrate commitment to CPG core values.
Qualifications
- Educated to HNC/HND, foundation degree level or equivalent experience in relevant field
- GCSE A-C in English and Mathematics
- Level 3 IT qualification or equivalent experience that includes Excel
- Educated to Degree level.
Knowledge and Skills
- Knowledge of Quality Assurance Systems
- Knowledge of CQC Fundamental Standards.
- Effective verbal, written and communication skills at all levels.
- Customer care skills.
- Demonstrate diplomacy and tact at all times.
- Ability to work as a team player and on own initiative unsupervised.
- Ability to work to strict deadlines.
- Ability to analyse and interpret data.
- Ability to process sensitive and complex information.
- Ability to write reports.
- Competent in the use of digital systems including but not limited to Microsoft Office packages (particularly Excel) and databases).
- Contributing to policy and procedure writing.
- Ability to handle sensitive and confidential information appropriately and maintain confidentiality at all times.
- Knowledge of financial system NAV.
- Knowledge of Incident Report System.
- Previous knowledge/experience within the Health and Social Care sector.
Experience
- Proven experience in maintaining and manipulating information systems including but not limited to databases and excel spreadsheets.
- Proven experience of producing low level reports.
- Experience of working with people at different levels.
- Experience of SystmOne.
- Experience of an incident reporting system
- Experience of quality improvement system
£26,416 to £28,182 a year you will be appointed on a fixed salary point within the range
Quality Assurance Assistant in Grimsby employer: Care Plus Group
Care Plus Group is an exceptional employer that prioritises a supportive and collaborative work culture, fostering professional growth and development for its employees. With a focus on quality assurance and continuous improvement, the organisation offers meaningful opportunities to contribute to vital governance functions while ensuring compliance with regulatory standards. Located in a dynamic environment, Care Plus Group provides a range of benefits, including competitive salaries and a commitment to employee well-being, making it an attractive choice for those seeking a rewarding career in quality management.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Assistant in Grimsby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality Assurance Assistant role.
✨Tip Number 2
Prepare for interviews by researching the company and its quality management practices. We suggest you jot down examples from your past experiences that showcase your skills in data management and compliance. This will help you stand out when discussing how you can contribute to the team.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We recommend mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Quality Assurance Assistant position!
We think you need these skills to ace Quality Assurance Assistant in Grimsby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Assistant role. Highlight your experience with data management and quality assurance frameworks, as these are key to what we do at Care Plus Group.
Showcase Relevant Skills:Don’t forget to emphasise your IT skills, especially with databases and Excel. We love seeing candidates who can manipulate data effectively, so give us examples of how you've done this in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people and helps us get to know you better!
How to prepare for a job interview at Care Plus Group
✨Know Your Quality Standards
Familiarise yourself with ISO 9001 and the specific quality management frameworks mentioned in the job description. Be ready to discuss how you’ve applied these standards in previous roles or how you would approach them in this position.
✨Showcase Your Data Skills
Since the role involves maintaining information systems and manipulating data, prepare examples of how you've successfully managed databases or created reports in the past. Highlight your proficiency with Excel and any other relevant tools.
✨Understand Regulatory Compliance
Brush up on the Care Quality Commission (CQC) regulations and NICE Guidance. Being able to articulate your understanding of these regulations and how they impact quality assurance will demonstrate your commitment to compliance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially related to incident management and quality improvement. Think of specific situations where you’ve had to manage incidents or improve processes, and be ready to share those experiences.
