Volunteer and Placement Officer in Grimsby

The Volunteer Placement Officer is a corporate role within the organisation's central volunteering function, providing operational, administrative and coordination support for volunteering, volunteer placements and work experience activity across the organisation. The postholder will support safe, effective and consistent volunteering and work experience processes across multiple services, including recruitment, onboarding, placement, induction, compliance monitoring and engagement, in line with organisational policy, CQC standards, safeguarding requirements and best practice. The role will also support accessible pathways that complement Employability Services and contribute to Care Plus Group's Grow Our Own at Place model, acting as a central point of contact for volunteers, work experience participants and managers.

Main duties of the job

• Based at Westgate Park, Grimsby
• 30 hours a week, fixed term for 18 months
• Range 4 £26,416 - £28,182 pro rata per annum. You will be appointed on a fixed salary point.

The Volunteering and Work Experience Support Officer provides:

• Operational, administrative and coordination support to Care Plus Group's volunteering programme and work experience opportunities, including placements with schools, colleges and other education providers.
• Supports the recruitment, onboarding, placement, monitoring and ongoing support of volunteers and students in line with organisational policies, safeguarding requirements and governance standards, acting as a key contact for volunteers, students, managers, supervisors and partner organisations.
• Maintain accurate records, support compliance, and contribute to engagement, through marketing initiatives, recognition and recruitment activity.

About us

Care Plus Group is an employee-owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint. We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Person Specification

Experience

• Experience of administration and coordination within a busy service or team environment
• Experience in maintaining accurate records, spreadsheets and databases, and supporting departments to do so
• Experience of communicating effectively with colleagues, volunteers, students, managers and external partners
• Experience in organising meetings, events, or activities, and managing competing priorities
• Experience of working collaboratively with internal and external stakeholders
• Experience of supporting people facing barriers to work or social inclusion
• Experience in supporting volunteers, work experience students, community programmes or employability initiatives
• Experience in recruitment, onboarding or compliance-based processes
• Experience in liaising with education providers (e.g. schools/colleges) regarding placements

Qualifications

• Level 3 qualification (A-level/NVQ3/BTEC), e.g. Health and Social Care, Business Administration, Community Development/Community Work or equivalent operational experience of the health, care, community, volunteering, employability or work experience settings
• Maths and English at minimum level 2
• Level 4 qualification in business administration, employability, community development, volunteering or related field
• Additional training relevant to volunteering, work experience coordination, safeguarding or supporting people in community-based settings
• Evidence of continual professional development

Skills & Knowledge

• Understanding of confidentiality, GDPR and the importance of accurate record keeping
• Effective organisational skills and ability to prioritise workload and manage competing demands
• Effective verbal and written communication skills
• Ability to build and maintain positive relationships with a range of internal and external stakeholders
• Competent in use of M365 applications and willingness to utilise digital tools
• Ability to work with a non-judgemental, inclusive, and person-centred manner
• Effective customer care skills
• Basic understanding of safeguarding in relation to volunteers, young people or adults at risk, or willingness to undertake training

Other

• Ability to demonstrate commitment to CPG core values
• Demonstrates professionalism, reliability and a commitment to inclusive practice
• Ability to access sites across Northern Lincolnshire
• Flexibility to work out of normal office working hours as necessary

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,416 to £28,182 a year Pro rata - Range 4. Fixed salary point.