Urgent Care Senior Administrator in Grimsby

The Urgent Care Teams are a 24/7 service providing first point of contact, comprehensive triage service, telephone and face to face clinical assessment to patients and/or their carers/relatives, enabling a safe and appropriate clinical decision and plan of care. The Urgent Care teams, including the Clinical Assessment Service, Community Urgent Care Team and Crisis Support Team, are responsible for health and social care triage including supporting prevention of hospital admission and/or early hospital discharge through assessment and treatment of individuals in crisis, assessing complex and specialist needs to develop, implement and evaluate programmes of care. The Urgent Care Teams also support individuals to remain in community settings in their own home environments during periods of crisis and treatment.

Main duties of the job:

• Provide a comprehensive administrative service to the Urgent Care Sector supporting team members, managers, senior managers and executives by performing a variety of administrative tasks.
• Work independently, prioritising work as necessary and without direct supervision on routine matters.
• Undertake an important role in the delivery of performance monitoring within CUCT whilst continually developing and utilising new systems to further streamline, modernise and improve the service.
• Manage office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment.

About us:

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NELincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Person Specification:

Experience:

• At least 1 year’s recent (6-12 months) administrative experience at senior level.
• Supervision of staff.
• Experience of dealing with day-to-day staffing issues.
• Budget monitoring.
• Dealing with complaints.
• Experience of preparing agendas, organising and attending meetings and taking complex minutes.
• Complex rota management.
• Experience of working within a multi-functional office environment.
• Accurate manipulation of complex data/data management.
• Experience of Recruitment and selection process.
• Experience of working within a health and care setting.
• Experience of cross agency working.

Qualifications:

• NVQ 3 in business administration or equivalent.
• Level 3 Computer application qualification or equivalent competency.
• Literacy and Numeracy level 2.
• HNC in Business.

Knowledge & Skills:

• Effective communication skills both written and verbal.
• Effective organisational/time management skills.
• Ability to work accurately and to deadlines.
• Ability to act on own initiative as well as working as part of a team.
• Competent in use of M365 applications and willingness to utilise digital tools.
• Complex minute taking.
• Ability to effectively supervise a team.
• Ability to identify solutions to problems encountered within remit of work role.
• Awareness of health and safety at work.
• Ability to deal with conflict and difficult/challenging situations.

Other:

• Ability to demonstrate commitment to CPG core values.
• Flexible approach to duties and working arrangements.
• Perform and deliver administrative function with professionalism.