Service Manager - Cromwell Road Resource Centre in Grimsby

Cromwell Road Resource Centre (CRRC) promotes, supports and improves the mental, physical and emotional well-being of individuals with Learning Disabilities, in order that they can participate in their communities and with their families, and enjoy the best life possible. The aim of the service is to support individuals to remain living in their own homes. An effective service should aim to ensure that this group can participate in and help steer the services required, taking into account their specific needs. The service should also enable service users to make informed decisions and to facilitate access to services across the health, social and voluntary sectors.

The Service Manager is responsible for the day-to-day management issues, leadership and ongoing development of the CRRC, ensuring the delivery of safe, effective, high-quality and person-centred services for people with learning disabilities and associated complex needs. The Service Manager will have responsibility for the coordination and oversight of service provision across centre-based and community-based activity, ensuring that care and support is delivered in line with assessed need, agreed outcomes, organisational priorities and relevant statutory, regulatory and professional standards.

Main duties of the job

• You will support the Operational Manager to achieve strategic and service objectives for identified service area. Ensure delivery and ongoing monitoring of identified objectives.
• You will be responsible for the recruitment selection and employee relation matters including conduct, capability and ill health, referring to the Operational Manager as appropriate.
• You will lead on risk management issues within the service area including advising on the development of complex risk assessment as required ensuring that community and centre based workplace environments are suitable. Liaise with CPGs Health and Safety Manager about wider health and safety issues.
• You will be responsible for management and co-ordination covering centre based curriculum, promoting community access and inclusion and individualised packages and complete Best Interest Assessments.
• You will work within Care Plus Groups health and safety at work regulations, the post holder will assess and record the safety and well-being of service users including following agreed risk management.
• You will have overall responsibility for reviewing and evaluating service policies, procedures and standard operating procedures. Ensure that Medication policies and procedures are met and reviewed in line with statutory guidance and best practice.

Person Specification

• Qualifications
• Degree Level qualification: Registered Nurse/ AHP/ Social Worker
• Registered with a professional body
• Safe Handling of Medication Qualification
• First Aid
• Signalong and Makaton
• Skills and Knowledge
• Ability to lead and effectively manage a team
• Ability to liaise with external agencies on behalf of Care Plus Group
• Working knowledge of Mental Capacity and Liberty safeguards
• Working knowledge of Safeguarding agenda
• Demonstrate effective communication skills, both verbal and written
• Ability to use own initiative and decision making within remit of role
• Work towards positive outcomes for service users
• Ability to use a person-centred approach when planning, delivering and reviewing support to achieve positive outcomes for service users.
• Ability to deal with emergency situations in a calm manner
• Ability to complete complex planning and prioritisation of own workload and that of the service
• Effective IT skills including the use of M365 applications, including but not limited to Excel, PowerPoint, Outlook and Word. Willingness to embrace digital development within the service
• Knowledge and understanding of confidentiality and GDPR
• Ability to write concise and accurate reports
• Ability to provide support, advice and guidance to others within the team
• Other
• Ability to demonstrate commitment to CPG core values
• Ability to transport self, equipment and others across the area in accordance with the needs of the service
• Ability to work flexible working hours
• Experience
• A minimum of 2 years experience in a supervisory/management position
• Experience of working within Learning Disability Services at a management level
• Experience of leading a team through change
• Experience of budget and financial management
• Experience of service review and development including Audit
• Experience of working in a multi-disciplinary team or in partnership with other disciplines

CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.