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- Tasks: Provide essential admin support to our Community Nursing teams and be the first point of contact.
- Company: Join Care Plus Group, a leading employee-owned social enterprise in community health.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional development.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and recent office experience are essential.
The predicted salary is between 18200 - 20500 £ per year.
Care Plus Group are looking for a Clerical Assistant to join our Community Nursing team to provide comprehensive administrative support. Care Plus Group have a number of Community Nursing Teams covering Grimsby, Cleethorpes and the surrounding villages within North East Lincolnshire. They deliver a wide range of nursing care to people either in their own homes or in other community settings. The post holder will be part of a team responsible for providing the vital support to enable effective and efficient service delivery.
Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.
Main duties of the job:
- Clerical Assistant Community Nursing Admin Team
- Scartho Medical Centre
- 21 hours per week - You will be required to work a rota pattern between 8am and 6pm Monday to Friday and weekends and Bank holidays (on a rota basis)
- Permanent
- Salary Range 2 £22,627 (under 21) - £24,735 (21 & over). Pro Rata Per annum. Fixed salary point.
You will provide a comprehensive administrative support service to the Community Nursing teams. You will be the first point of contact for telephone enquiries from service users and professionals, taking messages and forwarding to the appropriate source. Stock control and the ordering of stock for each Community Nursing site will also be a key part of the role. Work will generally be carried out under supervision and will be within well-established procedures.
You will undertake routine clerical duties, e.g. photocopying, scanning, computer work, message taking, telephone enquiries. You will be responsible for taking accurate messages and relaying to the appropriate persons and inputting message details onto a clinical patient record system (Systmone). You will be expected to deal with straightforward queries and issues, following agreed processes, referring on to line manager where appropriate.
About us:
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.
We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Job responsibilities:
The job description is attached as a separate document with the person spec - please refer to it for more information.
Person Specification:
Knowledge & Skills:
- Effective communication and organisational skills
- Ability to demonstrate diplomacy and tact
- Ability to work as part of a team
- Ability to work on own initiative
- Awareness of confidentiality
- Ability to work accurately
- Ability to communicate effectively with people at all levels
- Effective customer care skills
- Ability to take and transcribe accurate notes
Qualifications:
- Literacy and numeracy level 2
- Level 2 or equivalent qualification in computer applications
- NVQ Level 2 Business Admin
Experience:
- Recent experience of working in an office/reception (within the last year)
- Experience of working with the public (both face to face and on the telephone)
- Competent in use of M365 applications and willingness to utilise digital tools.
- Experience of working with people with varying levels of communication skills/abilities
- Experience of working in a care environment
Other:
- Ability to work flexibly with regard to working hours/arrangements and venues
- Ability to demonstrate commitment to Care Plus Group core values
Clerical Assistant in Grimsby employer: Care Plus Group
Contact Detail:
Care Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Assistant in Grimsby
✨Tip Number 1
Get to know the company! Research Care Plus Group and their Community Nursing teams. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to clerical duties and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your previous work, like reports or projects, that demonstrate your organisational and communication skills. This will give you a chance to showcase what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining Care Plus Group. Don’t miss out on this opportunity!
We think you need these skills to ace Clerical Assistant in Grimsby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Clerical Assistant. We want to see how you can contribute to our Community Nursing team!
Show Off Your Communication Skills: Since you'll be the first point of contact for enquiries, it's crucial to demonstrate your effective communication skills in your application. Use clear and concise language to showcase your ability to relay information accurately.
Highlight Relevant Experience: If you've got experience in an office or care environment, make it shine! We love seeing candidates who have worked with the public and understand the importance of customer care.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Care Plus Group.
How to prepare for a job interview at Care Plus Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Clerical Assistant role. Familiarise yourself with the key responsibilities like handling telephone enquiries and managing stock control. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated in previous jobs. Think about times when you dealt with difficult queries or provided excellent customer service. This will demonstrate your ability to handle the demands of the job.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. They might ask how you'd handle a specific clerical task or a challenging customer interaction. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to work under pressure.
✨Emphasise Teamwork and Flexibility
As part of a community nursing team, being a team player is essential. Share experiences where you've worked collaboratively with others and highlight your flexibility regarding working hours. This will align with Care Plus Group's values and show that you're a good fit for their culture.