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- Tasks: Manage the Electronic Call Monitoring system and ensure compliance with medication administration standards.
- Company: Care Outlook is a leading home care provider dedicated to improving lives in the community.
- Benefits: Enjoy a salary of £25,000, 20 days holiday, ongoing support, and professional development.
- Why this job: Join a dynamic team making a real difference in people's lives while developing your skills.
- Qualifications: Experience with ECM systems, strong organisational skills, and excellent communication abilities required.
- Other info: Opportunity to participate in an out-of-hours on-call service and collaborate across departments.
The predicted salary is between 20000 - 30000 £ per year.
Care Outlook is seeking a highly organized and detail-oriented Electronic Call Monitoring officer to join our Hackney team. In this role, you will be responsible for ensuring that medication administration is in compliance with regulatory standards and company policies. The successful candidate will have experience with an electronic medication management system (ECM) and a strong understanding of medication administration policies and procedures.
As an Electronic Call Monitoring Officer/Administrator, you will be offered the following:
- Salary £25,000
- Ongoing support and Professional Development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work in an expanding leading home care provider
Main Responsibilities:
- Oversee and manage the Electronic Call Monitoring system.
- Ensure accurate recording of carers' time spent at each client visit.
- Produce reports for management, payroll, and invoicing purposes.
- Respond to alerts on the system regarding missed calls or late visits.
- Liaise with carers to understand and document reasons for late or missed visits.
- Support staff members with the use of the ECM system.
- Participate in the On Call out-of-hours service as required.
- Adhere to company privacy policies and procedures.
- Contribute to the continuous improvement of the ECM system and processes.
- Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.
Person Specification:
- Strong organizational and time-management skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Excellent communication skills, both verbal and written.
- High level of initiative and problem-solving skills.
- Ability to work both independently and as part of a team.
- Flexibility and adaptability in a fast-paced environment.
Essential Skills:
- Direct experience managing ECM/CM2000 systems and processes.
- Proficiency in data analysis and report generation.
- Strong IT skills and familiarity with database management.
- Understanding of the domiciliary care sector and its operational challenges.
- Commitment to upholding privacy and data protection standards.
Desirable Skills / Qualifications:
- Experience in a similar role within a healthcare or domiciliary care setting.
- Relevant qualifications in IT, data management, or related fields.
- Familiarity with healthcare regulations and compliance standards.
- Ability to train and support staff in the use of ECM systems.
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role!
ECM Administrator in East London employer: Care Outlook Ltd
Contact Detail:
Care Outlook Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECM Administrator in East London
✨Tip Number 1
Familiarise yourself with the ECM/CM2000 systems before applying. Understanding how these systems work will not only boost your confidence during interviews but also show us that you're proactive and genuinely interested in the role.
✨Tip Number 2
Network with professionals in the domiciliary care sector. Engaging with current or former employees can provide you with insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed multiple priorities in a fast-paced environment. We value candidates who can demonstrate their organisational skills and ability to handle pressure effectively.
✨Tip Number 4
Showcase your problem-solving skills by thinking of scenarios where you've improved processes or resolved issues in previous roles. This will highlight your initiative and adaptability, traits we highly appreciate at StudySmarter.
We think you need these skills to ace ECM Administrator in East London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ECM Administrator position. Understand the key responsibilities and required skills, especially those related to electronic medication management systems.
Tailor Your CV: Customise your CV to highlight relevant experience with ECM systems and any previous roles in healthcare or domiciliary care. Emphasise your organisational skills and ability to manage multiple priorities, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the impact you can make at Care Outlook. Mention specific experiences that demonstrate your problem-solving skills and familiarity with compliance standards in medication administration.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the ECM Administrator role.
How to prepare for a job interview at Care Outlook Ltd
✨Know Your ECM Systems
Make sure you have a solid understanding of Electronic Call Monitoring systems, particularly ECM/CM2000. Be prepared to discuss your previous experience with these systems and how you've used them to improve processes or solve problems.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational and time-management skills, think of examples from your past where you've successfully managed multiple priorities. Highlight how you kept everything on track, especially under pressure.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated with team members, carers, and management in previous positions. Consider sharing specific instances where your communication made a difference.
✨Understand the Domiciliary Care Sector
Familiarise yourself with the challenges and regulations within the domiciliary care sector. Being able to speak knowledgeably about these topics will show that you're not only qualified but also genuinely interested in the field.
