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- Tasks: Manage the Electronic Call Monitoring system and ensure compliance with medication administration standards.
- Company: Care Outlook is a leading home care provider dedicated to improving lives in the community.
- Benefits: Enjoy a salary of £25,000, 20 days holiday, ongoing support, and professional development.
- Why this job: Join a dynamic team making a real difference in people's lives while developing your skills.
- Qualifications: Experience with ECM systems, strong organisational skills, and excellent communication abilities required.
- Other info: Opportunity to participate in an out-of-hours service and contribute to system improvements.
The predicted salary is between 20000 - 30000 £ per year.
Care Outlook is seeking a highly organized and detail-oriented Electronic Call Monitoring officer to join our Hackney team. In this role, you will be responsible for ensuring that medication administration is in compliance with regulatory standards and company policies. The successful candidate will have experience with an electronic medication management system (ECM) and a strong understanding of medication administration policies and procedures.
As an Electronic Call Monitoring Officer/Administrator, you will be offered the following:
- Salary £25,000
- Ongoing support and Professional Development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work in an expanding leading home care provider
Main Responsibilities:
- Oversee and manage the Electronic Call Monitoring system.
- Ensure accurate recording of carers' time spent at each client visit.
- Produce reports for management, payroll, and invoicing purposes.
- Respond to alerts on the system regarding missed calls or late visits.
- Liaise with carers to understand and document reasons for late or missed visits.
- Support staff members with the use of the ECM system.
- Participate in the On Call out-of-hours service as required.
- Adhere to company privacy policies and procedures.
- Contribute to the continuous improvement of the ECM system and processes.
- Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.
Person Specification:
- Strong organizational and time-management skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Excellent communication skills, both verbal and written.
- High level of initiative and problem-solving skills.
- Ability to work both independently and as part of a team.
- Flexibility and adaptability in a fast-paced environment.
Essential Skills:
- Direct experience managing ECM/CM2000 systems and processes.
- Proficiency in data analysis and report generation.
- Strong IT skills and familiarity with database management.
- Understanding of the domiciliary care sector and its operational challenges.
- Commitment to upholding privacy and data protection standards.
Desirable Skills / Qualifications:
- Experience in a similar role within a healthcare or domiciliary care setting.
- Relevant qualifications in IT, data management, or related fields.
- Familiarity with healthcare regulations and compliance standards.
- Ability to train and support staff in the use of ECM systems.
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role!
Contact Detail:
Care Outlook Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECM Administrator in East London
✨Tip Number 1
Familiarise yourself with the ECM/CM2000 systems before applying. Understanding how these systems work will not only boost your confidence during interviews but also show us that you're proactive and genuinely interested in the role.
✨Tip Number 2
Network with professionals in the domiciliary care sector. Engaging with current or former employees can provide you with valuable insights about the company culture and expectations, which can be a great advantage during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed multiple priorities in a fast-paced environment. This role requires strong organisational skills, so demonstrating your ability to handle pressure will make you stand out.
✨Tip Number 4
Showcase your problem-solving skills by thinking of scenarios where you've improved processes or resolved issues in previous roles. We value candidates who can contribute to the continuous improvement of our systems.
We think you need these skills to ace ECM Administrator in East London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ECM Administrator position. Familiarise yourself with the Electronic Call Monitoring system and the specific skills needed for the role.
Tailor Your CV: Customise your CV to highlight relevant experience with ECM systems and your understanding of medication administration policies. Use specific examples that demonstrate your organisational skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the care sector. Mention how your skills align with the job description and express your enthusiasm for contributing to Care Outlook's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Care Outlook Ltd
✨Know Your ECM Systems
Make sure you have a solid understanding of Electronic Call Monitoring systems, particularly ECM/CM2000. Be prepared to discuss your previous experience with these systems and how you've used them to improve processes in your past roles.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, think of examples from your past where you successfully managed multiple priorities or worked under pressure. Highlight how you kept everything on track and met deadlines.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've liaised with different teams or stakeholders in the past, especially in situations involving missed calls or late visits. Clear examples will help demonstrate your capabilities.
✨Emphasise Your Problem-Solving Abilities
Be ready to share specific instances where you've encountered challenges in your work and how you resolved them. This could involve troubleshooting issues with the ECM system or finding solutions to improve medication administration compliance.
