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- Tasks: Manage care calls and support a dedicated team to enhance service quality.
- Company: Join Care Outlook, a leading home care provider in London since 2005.
- Benefits: Enjoy a company mobile, ongoing support, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working in a friendly, collaborative environment.
- Qualifications: Experience in care coordination or health & social care is preferred; CQC knowledge is essential.
- Other info: Flexibility for on-call duties is required; driving license preferred.
The predicted salary is between 30000 - 42000 £ per year.
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Care Outlook is an expanding leading home care provider in London and South East of England since 2005.
Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.
We are currently recruiting for a Care Coordinator to maintain and develop our service in Oxford.
Core Duties & Responsibilities as Care Coordinator:
- Primary role is to Roster and Template care calls using an electronic system
- Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
- Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users\’ needs and aspirations
- Ensuring care assessments, care and risk planning meets best practice and customers aspirations
- Work with Recruitment Team to ensure sufficient current and future staffing levels
- To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
- To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
- To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
- Participate in the paid on-call rota
- Put in place measure to comply with CQC regulations and work to achieve the best care standards possible
As a Care Coordinator, you will be offered the following:
- Company issued mobile phone
- Ongoing support and Professional Development
- Opportunity to work in an expanding leading home care provider
We are looking for a Care Coordinator to join us who are:
- 100% committed to helping improve the quality of life of vulnerable people
- Flexibility to cover on call to meet the needs of the business (essential)
- Knowledge of CQC standards and CQC Compliance (essential)
- Experience with Rostering care calls on an electronic system
- Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
- Full Driving License and access to a vehicle (preferred)
- NVQ Level 3 Health & Social Care (preferred)
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people\’s lives, then this could be your next role!
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Care Coordinator employer: Care Outlook Ltd
Contact Detail:
Care Outlook Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with CQC standards and compliance regulations. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to high-quality care, which is essential for the Care Coordinator role.
✨Tip Number 2
Highlight any experience you have with electronic rostering systems. If you've used similar software in previous roles, be ready to discuss how you managed schedules and ensured staff coverage effectively.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've supported team development in past positions. Discussing your approach to staff training and appraisals can set you apart as a candidate who values team growth.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to cover on-call duties. This role requires adaptability, so sharing specific instances where you've successfully managed unexpected challenges will demonstrate your readiness for the position.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care coordination and health & social care. Emphasise any specific roles where you managed care teams or worked with CQC standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving the quality of life for vulnerable people. Mention your flexibility and commitment to the role, as well as your experience with rostering care calls.
Highlight Relevant Qualifications: If you have an NVQ Level 3 in Health & Social Care, make sure to mention it prominently. Also, include any other relevant training or certifications that demonstrate your capability in this field.
Showcase Your Soft Skills: In your application, highlight soft skills such as communication, empathy, and teamwork. These are crucial for a Care Coordinator role, so provide examples of how you've used these skills in past positions.
How to prepare for a job interview at Care Outlook Ltd
✨Show Your Passion for Care
Make sure to express your genuine passion for improving the quality of life for vulnerable people. Share personal experiences or motivations that led you to pursue a career in care, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of CQC Standards
Familiarise yourself with the Care Quality Commission (CQC) standards and compliance requirements. Be prepared to discuss how you would ensure these standards are met in your role as a Care Coordinator.
✨Highlight Your Organisational Skills
As a Care Coordinator, you'll need to manage rosters and care plans effectively. Bring examples of how you've successfully organised schedules or managed teams in the past to showcase your organisational skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would handle them, especially regarding staffing and emergency cover.
