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- Tasks: Manage the Electronic Call Monitoring system and ensure compliance with medication administration standards.
- Company: Care Outlook, a leading home care provider in Battersea.
- Benefits: Salary of £25,500, ongoing support, 20 days holiday plus bank holidays.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with ECM systems and strong organisational skills required.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 25500 - 25500 £ per year.
Care Outlook is seeking a highly organized and detail-oriented Electronic Call Monitoring officer to join service in Battersea. In this role, you will be responsible for ensuring that medication administration is in compliance with regulatory standards and company policies. The successful candidate will have experience with an electronic medication management system (ECM) and a strong understanding of medication administration policies and procedures.
As an Electronic Call Monitoring Officer/Administrator, you will be offered the following:
- Salary £25,500
- Ongoing support and Professional Development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work in an expanding leading home care provider
Main Responsibilities:
- Oversee and manage the Electronic Call Monitoring system.
- Ensure accurate recording of carers' time spent at each client visit.
- Produce reports for management, payroll, and invoicing purposes.
- Respond to alerts on the system regarding missed calls or late visits.
- Liaise with carers to understand and document reasons for late or missed visits.
- Support staff members with the use of the ECM system.
- Participate in the On Call out-of-hours service as required.
- Adhere to company privacy policies and procedures.
- Contribute to the continuous improvement of the ECM system and processes.
- Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.
Person Specification:
- Strong organizational and time-management skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Excellent communication skills, both verbal and written.
- High level of initiative and problem-solving skills.
- Ability to work both independently and as part of a team.
- Flexibility and adaptability in a fast-paced environment.
Essential Skills:
- Direct experience managing ECM/CM2000 systems and processes.
- Proficiency in data analysis and report generation.
- Strong IT skills and familiarity with database management.
- Understanding of the domiciliary care sector and its operational challenges.
- Commitment to upholding privacy and data protection standards.
Desirable Skills / Qualifications:
- Experience in a similar role within a healthcare or domiciliary care setting.
- Relevant qualifications in IT, data management, or related fields.
- Familiarity with healthcare regulations and compliance standards.
- Ability to train and support staff in the use of ECM systems.
If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role.
ECM Administrator in Battersea employer: Care Outlook Ltd.
Contact Detail:
Care Outlook Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECM Administrator in Battersea
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and domiciliary care sectors. Attend local events or join online forums where you can connect with professionals who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with ECM systems and your understanding of medication administration policies. Be ready to share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, you’ll be one step closer to joining a team that’s all about making a difference.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of ECM systems and data management. Think about questions they might ask regarding compliance and operational challenges, and come armed with thoughtful questions of your own to show your interest in the role.
We think you need these skills to ace ECM Administrator in Battersea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ECM systems and medication administration. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Care Outlook Ltd.
✨Know Your ECM Systems
Make sure you brush up on your knowledge of Electronic Call Monitoring systems, especially the ECM/CM2000. Be ready to discuss your direct experience with these systems and how you've used them in previous roles.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational and time-management skills. Think of situations where you successfully managed multiple priorities or worked under pressure, as this will resonate well with the role's requirements.
✨Communicate Clearly
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Be prepared to explain complex processes in simple terms, especially when discussing medication administration policies.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems related to ECM systems or operational challenges in the domiciliary care sector. Highlight your initiative and how you contributed to continuous improvement in your previous roles.