At a Glance
- Tasks: Lead a care team and ensure high-quality service for vulnerable individuals.
- Company: Join a leading home care provider with a focus on quality and compassion.
- Benefits: Competitive salary, mobile phone, professional development, and generous holiday allowance.
- Other info: Opportunity for growth in a supportive and expanding environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Passion for improving lives, flexibility, and knowledge of care standards required.
The predicted salary is between 27000 - 27000 £ per year.
We are recruiting for a Team Leader to maintain and develop our extra care service in Audrey Needham & Redwood House in West Berkshire.
Responsibilities:
- Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service.
- Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations.
- Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations.
- Work with the Recruitment Team to ensure sufficient current and future staffing levels.
- Provide care services to service users in an emergency, arrange emergency cover when required, and cover calls reasonably where needed.
- Ensure that the telephones are answered promptly and people are spoken to in a polite and respectful manner.
- Work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly.
- Participate in the on-call rota.
- Put in place measures to comply with CQC regulations and work to achieve the best care standards possible.
Benefits:
- Salary - £27,000
- Company‑issued mobile phone
- Ongoing support and Professional Development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work in an expanding, leading home care provider
Qualifications & Requirements:
- 100% committed to helping improve the quality of life of vulnerable people.
- Flexibility to cover on call to meet the needs of the business (essential).
- Knowledge of CQC standards and CQC Compliance (essential).
- Experience in Care Coordinating or 2 years working within Health & Social Care (preferred).
- Full Driving Licence and access to a vehicle (preferred).
- NVQ Level 3 Health & Social Care (preferred).
We think you need these skills to ace Team Leader in Newbury
Team Management
Staff Development
Care Planning
CQC Compliance
Emergency Response
Communication Skills
Customer Service
