At a Glance
- Tasks: Engage with health organisations, provide training, and support online feedback initiatives.
- Company: Care Opinion CIC, a passionate social enterprise focused on improving health services.
- Benefits: Flexible working hours, opportunity to make a difference, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and creativity in a collaborative setting.
- Why this job: Join us to amplify citizen voices and drive positive change in health and social care.
- Qualifications: Strong communication skills and a passion for customer service and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Care Opinion CIC is an independent, not for profit social enterprise run by a small, committed and passionate team. Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change. Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it. We run a feedback website and we work closely with staff in healthcare organisations across the UK and further afield.
We are recruiting an enthusiastic Engagement and Support Officer to be part of our Support Services Team, predominantly across Scotland but also including projects across the UK and the wider business. You will join a team responsible for delivering comprehensive support and engagement services to existing Care Opinion subscribers, while supporting the engagement and onboarding of new subscribers across health and social care.
Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion. Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.
The post holder must have a passion for harnessing the citizen voice in improving health and adult social care services, as well as share our commitment to delivering a personal and friendly customer service. You must demonstrate commitment to Care Opinion’s vision, mission and values.
Key role areas:- Preparing and delivering excellent training to staff from subscribing organisations via webinars and occasional face to face.
- Providing quick, constructive and engaging support and inspiration to subscribing organisations on all issues relating to the effective use of their subscription.
- Handling queries from other organisations and the public via telephone or email in a friendly and professional manner.
- Being the lead contact for a number of subscribing organisations and reporting progress to the Subscriber Services Manager.
- Carefully moderating stories/responses and ensuring accurate and speedy publication.
- Contributing enthusiastically to sales and marketing planning and activity.
- Website administration: diligently updating service tree, maintaining subscriptions, developing and updating site pages.
- Proactively seeking customer feedback and using this to contribute to product and service development.
- Organising and participating in the delivery of informative subscriber, networking and awareness raising events, both online and occasionally in person.
- Contributing to Care Opinion’s social media presence e.g. BlueSky, Facebook, Instagram, Vimeo.
- Working closely with the wider support team to improve service delivery and creatively engage and exciting new initiatives for subscribing organisations.
- Carrying out all those necessary little administrative tasks as required.
Engagement & Support Officer in Stirling employer: Care Opinion
Care Opinion CIC is an exceptional employer that fosters a supportive and inclusive work culture, dedicated to making a meaningful impact in health and social care across Scotland and the UK. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, allowing our team members to thrive while championing the citizen voice in improving services. Join us in a collaborative environment where your passion for customer service and innovation will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement & Support Officer in Stirling
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Care Opinion.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Care Opinion.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Care Opinion.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Care Opinion. Apply directly through us to stand out!
We think you need these skills to ace Engagement & Support Officer in Stirling
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Care Opinion. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Engagement & Support Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Care Opinion
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Care Opinion. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
