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- Tasks: Ensure patient intake information is processed accurately and efficiently.
- Company: Join Care New England, a leader in healthcare innovation and patient service.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Why this job: Make a difference in patients' lives while gaining valuable customer service experience.
- Qualifications: High school diploma required; healthcare experience preferred.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
The Intake Customer Service person ensures intake information meets established admission criteria and is processed accurately and efficiently to the appropriate team in order to service the patient in a timely manner.
Requirements
- High School diploma required. Associates degree/technical certification preferred.
- Three (3) years prior experience in healthcare setting required. Experience working in a call center related to health care is preferred.
- Managed care experience preferred and knowledge of medical terminology required.
- Sales and/or marketing experience required.
- Must have customer relations experience; comfortable working with a diverse clientele.
- Demonstrated competency in office/administrative procedures.
- Demonstrated ability to use computers, set up filing/record-keeping systems, and manage multiple priorities.
- Need to be proficient with PCs - experience with various software packages, MS Office required.
- Previous CSR experience required.
Care New England Health System (CNE) and its member institutions are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Intake Customer Service Representative (Part Time) in Warwick employer: Care New England
Contact Detail:
Care New England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intake Customer Service Representative (Part Time) in Warwick
✨Tip Number 1
Get to know the company! Research Care New England and its member institutions. Understanding their mission and values will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping patients, think of scenarios where you’ve successfully resolved issues or provided excellent service. Be ready to share these examples during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Care New England.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to any updates or additional resources we might offer to help you land that job!
We think you need these skills to ace Intake Customer Service Representative (Part Time) in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in healthcare and customer service. We want to see how your skills match the job description, so don’t hold back on showcasing your strengths!
Show Off Your Skills: Don’t forget to mention your proficiency with MS Office and any other software you’ve used. We love seeing candidates who can juggle multiple priorities and have a knack for office procedures, so let us know what you’ve got!
Be Personable: Since this role involves working with a diverse clientele, it’s important to convey your customer relations experience. Share examples of how you’ve successfully interacted with different people in past roles – we’re all about that friendly vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Care New England
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Since the role requires knowledge in this area, being able to confidently discuss relevant terms will show that you’re prepared and understand the healthcare environment.
✨Highlight Your Customer Service Experience
Be ready to share specific examples of your customer service experience, especially in a healthcare setting. Think about situations where you successfully resolved issues or improved patient satisfaction, as these stories will resonate well with the interviewers.
✨Familiarise Yourself with the Organisation
Research Care New England and its member institutions. Understanding their mission, values, and services will help you tailor your answers and demonstrate your genuine interest in the role and the organisation.
✨Showcase Your Multitasking Skills
Prepare to discuss how you manage multiple priorities effectively. The role involves processing intake information accurately and efficiently, so sharing examples of how you’ve successfully juggled tasks in previous roles will be beneficial.
