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- Tasks: Be the friendly face of our practice, checking in patients and managing calls.
- Company: Join Care New England, a leader in innovative healthcare and medical research.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact on patient experiences while working in a dynamic team.
- Qualifications: High school diploma required; six months of related experience preferred.
- Other info: We value diversity and are committed to equal opportunity for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Responsible for good customer service, contributing to the patients overall successful interaction with the office. Answers telephone and directs calls as appropriate.
Duties and Responsibilities:
1. Checks patients in and out. Verifies demographic information via the computer and practice management system, scanning the insurance card, collecting appropriate copayments/deductibles, obtaining necessary signatures and paperwork and making follow up appointments
2. Answers front desk telephones and directs calls as appropriate.
3. Prints schedules and superbills for next-day provider visits.
4. Batches out at the end of the shift. Coordinates superbills, checking charge slips and verifies copays with cash collected. Maintain an accurate daily log of exams performed.
5. Sorts mail/packages presented to the front desk and directs to appropriate source: disperses any incoming faxes to the appropriate source.
6. Perform all other related duties as needed.
Requirements:
High school diploma required.
Minimum of six months job related experience or equivalent is required.
Ability to deal with and maintain confidential information.
Familiarity with medical terminology and ability to calculate and collect cash transactions.
Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.
Care New England Health System (CNE)and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
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Receptionist, Physician Practice employer: Care New England Health System
Contact Detail:
Care New England Health System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Physician Practice
✨Tip Number 1
Familiarise yourself with medical terminology and practice management systems. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Being able to effectively communicate with patients and staff is crucial for a receptionist, so showing confidence in this area can set you apart.
✨Tip Number 3
Research Care New England Health System and its member institutions. Understanding their values and services will allow you to tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples from your past experiences that highlight your customer service skills and ability to handle confidential information. Real-life scenarios can effectively showcase your suitability for the role.
We think you need these skills to ace Receptionist, Physician Practice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist position. Highlight key skills such as customer service, communication, and familiarity with medical terminology.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or healthcare settings, and include specific examples of how you've successfully handled similar tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your interpersonal skills and ability to maintain confidentiality, as these are crucial for the position. Make sure to connect your experiences to the duties listed in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Care New England Health System
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've handled difficult situations with patients or clients in the past, demonstrating your interpersonal skills and ability to remain calm under pressure.
✨Familiarise Yourself with Medical Terminology
Since the role involves dealing with medical information, having a basic understanding of medical terminology will be beneficial. Brush up on common terms and phrases used in a physician's practice to show that you're ready to engage with both staff and patients effectively.
✨Practice Handling Confidential Information
Confidentiality is key in a medical setting. Be ready to discuss how you would handle sensitive patient information and ensure compliance with privacy regulations. This will demonstrate your understanding of the importance of confidentiality in healthcare.
✨Prepare for Common Receptionist Scenarios
Think about typical scenarios you might face as a receptionist, such as managing multiple phone calls or checking in patients efficiently. Practising your responses to these situations can help you feel more confident during the interview.
