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- Tasks: Help patients navigate their hospital payments and financial options daily.
- Company: Join Care New England, a leader in innovative healthcare solutions and patient support.
- Benefits: Enjoy a full-time role with a stable schedule and potential training opportunities.
- Why this job: Make a real impact by assisting patients while working in a supportive, fast-paced environment.
- Qualifications: High school diploma required; two years of finance experience preferred; training provided for certification.
- Other info: Flexible scheduling and a chance to work with a diverse team in a clinical setting.
The predicted salary is between 30000 - 42000 £ per year.
Department: KH-PATIENT FINANCIAL SERV
Operating Unit Kent Hospital
Location: Warwick, RI
Job ID: 23256
Job Status: Full Time
Shift: Days
Schedule: Mon.-Fri. 8:30am – 4:30pm
Primary Function:
The Financial Counselor advises patients in all matters dealing with payment for hospital services. Serves as a resource for hospital staff and external contacts regarding policies, procedures and forms related to financial requirements for hospital services. Provides assistance with other department activities as needed.
Standards:
- Courteously meets with patients and families regarding financial obligations
- Assess patients eligibility for CNE Charity Care, payment arraignments, health insurance opportunities, etc.
- Hold State of RI Navigator License, will train
- Assist patients in resolving all open accounts
- Conduct follow up, resolve issues in a timely manner
- Serve as a resource for hospital staff and external contacts regarding policies, procedures and forms related to financial requirements for hospital services
- Verifies third party sponsorship eligibility through online resources
- Documents information accurately in the hospital financial and information systems
- Obtains billing information and complete necessary work to ensure that information will be delivered to the correct biller
- Explain financial requirements and insurance/third party payor hospitalization benefits to the patient or responsible party
- Interpret and provide information regarding patients copayment responsibilities and any applicable coinsurance, deductible and lifetime maximums
- Collection of patient liabilities
- Apply appropriate Community Benefit and Prompt Pay discounts as applicable
- Meet with patients who are Medicare exhausted and evaluate for additional payment source
- Follow up on missing insurance/financial forms
- Effectively verifies accuracy of prepared material prior to submittal or distribution
- Completes required request for reports in a timely manner, prioritizing workload
Specifications:
- High School required; Bachelor\’s preferred and a minimum of two years of hospital finance experience required.
- State of RI Navigator Certification preferred. (will train)
- Must possess excellent human relations and communications skills.
- Knowledge of personal computers and strong analytical skills required.
- Position requires scheduling flexibility and the ability to work in a fast paced clinical setting.
- Proficiency in the English
- Spanish language preferred
Care New England Health System (CNE) and its member institutionsButler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
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Kent Financial Counselor- Patient Financial Services employer: Care New England Health System
Contact Detail:
Care New England Health System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kent Financial Counselor- Patient Financial Services
✨Tip Number 1
Familiarise yourself with the financial policies and procedures of Kent Hospital. Understanding the specific requirements and processes will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees in Patient Financial Services. They can provide valuable insights into the role and the work environment, which can help you tailor your approach and questions during the interview.
✨Tip Number 3
Brush up on your communication skills, especially in explaining complex financial concepts in simple terms. This is crucial for a Financial Counselor, as you'll be interacting with patients who may not have a background in finance.
✨Tip Number 4
Consider obtaining or preparing for the State of RI Navigator License, even if training is provided. Showing initiative in pursuing this certification can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Kent Financial Counselor- Patient Financial Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Financial Counselor at Kent Hospital. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospital finance or patient services. Emphasise any previous roles where you've advised patients on financial matters or worked in a fast-paced clinical environment.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're interested in the position and how your background makes you a suitable candidate. Mention specific skills like communication and analytical abilities that are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Care New England Health System
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Financial Counselor. Familiarise yourself with the financial processes in a hospital setting, including payment arrangements and insurance benefits, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role requires excellent human relations and communication skills, prepare examples from your past experiences where you effectively communicated complex information to patients or colleagues. This will demonstrate your ability to handle sensitive discussions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to resolve financial issues for patients or navigate complex insurance policies, and be ready to discuss how you handled them.
✨Highlight Your Analytical Skills
The job requires strong analytical skills, so be prepared to discuss your experience with data analysis or financial documentation. Bring examples of how you've used these skills to improve processes or resolve discrepancies in the past.
