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- Tasks: Help patients understand their financial responsibilities and insurance benefits.
- Company: Join Care New England, a leader in innovative health services and medical research.
- Benefits: Enjoy a full-time schedule with potential for remote work and great corporate perks.
- Why this job: Make a real impact by assisting patients in navigating their healthcare finances.
- Qualifications: 3 years of insurance benefit experience required; Epic experience preferred.
- Other info: This role is a permanent position, supporting a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
- Explain financial requirements and insurance/third party payor hospitalization benefits to the patient or responsible party.
- Interpret and provide information regarding patient’s copayment responsibilities and any applicable coinsurance, deductible, and lifetime maximums.
- Collect patient liabilities.
- Arrange and follow up on payment plans for patients.
- Apply appropriate Community Benefit and Prompt Pay discounts as applicable.
- Meet with patients who have exhausted Medicare benefits and evaluate for additional payment sources.
- Meet with patients lacking proper benefits for behavioral health services and evaluate for additional payment sources.
- Review long length of stay patients to ensure proper coverage.
- Follow up on missing insurance/financial forms identified by the Registration team.
- Complete Missed MSP questionnaire to finalize insurance billing bundle.
Special Requirements:
- Minimum 3 years of insurance benefit experience required.
- Epic experience preferred.
- Health Insurance Navigator Certification preferred.
Schedule: 40/80 Full Time Days – Mon-Fri 7am-3:30pm.
This job is a permanent replacement for a striking employee and is classified as a \’regular\’ employee under the National Labor Relations Act. Employment conditions are subject to hospital standards and policies.
About Care New England Health System: Care New England and its member institutions, including Butler Hospital, are committed to advancing medical research, attracting top doctors, and providing innovative health services.
EEOC Statement: Care New England is an equal opportunity employer, considering all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Ethics Statement: Employees are expected to conduct themselves in accordance with organizational ethical standards, including hospital policies, mission, vision, and values.
Americans with Disabilities Act Statement: Applicants and employees with disabilities must be able to perform essential job functions with or without reasonable accommodations, as determined on a case-by-case basis.
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Financial Counselor FT Days employer: Care New England Health System
Contact Detail:
Care New England Health System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Counselor FT Days
✨Tip Number 1
Familiarise yourself with the specific insurance policies and benefits relevant to the role. Understanding the nuances of copayments, deductibles, and coinsurance will help you communicate effectively with patients and demonstrate your expertise during the interview.
✨Tip Number 2
Network with professionals in the healthcare finance sector. Attend industry events or join online forums where you can connect with others who have experience in financial counselling or insurance navigation. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of Epic software, as it’s preferred for this position. If you haven’t used it before, consider taking an online course or tutorial to get a basic understanding of how it works, which will show your commitment to learning and adapting.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully navigated complex insurance issues or helped patients understand their financial responsibilities. Having concrete examples ready will showcase your problem-solving skills and experience in the field.
We think you need these skills to ace Financial Counselor FT Days
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Financial Counselor. Familiarise yourself with the specific financial requirements and insurance processes mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in insurance benefits and any specific skills that align with the job requirements. If you have Epic experience or Health Insurance Navigator Certification, make sure these are prominently featured.
Craft a Compelling Cover Letter: Use your cover letter to explain why you're a great fit for this role. Mention your experience with patient financial counselling and how you can contribute to Care New England's mission of providing innovative health services.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete.
How to prepare for a job interview at Care New England Health System
✨Know Your Financial Terminology
Familiarise yourself with key financial terms related to insurance and patient liabilities. Understanding copayments, deductibles, and coinsurance will help you explain these concepts clearly during the interview.
✨Demonstrate Empathy and Communication Skills
As a Financial Counselor, you'll be dealing with patients who may be stressed about their financial situations. Show that you can communicate complex information in a compassionate and clear manner, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as a patient lacking proper benefits. Prepare examples from your past experience where you've successfully navigated similar challenges.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience in insurance benefits and any familiarity with systems like Epic. If you have a Health Insurance Navigator Certification, mention it as it adds value to your application.
