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- Tasks: Process invoices and support the Business Intelligence Team in delivering high-quality services.
- Company: Join a dynamic Local Authority team making a difference in your community.
- Benefits: Competitive pay rates, flexible hours, and opportunities for professional growth.
- Other info: Work in various London Boroughs with a focus on customer satisfaction and problem-solving.
- Why this job: Be part of a vital team that ensures smooth operations within local councils.
- Qualifications: Must have 2+ years experience in Local Authorities; strong communication and IT skills required.
The predicted salary is between 13 - 16 £ per hour.
Care First Recruitment are currently recruiting Local Authority Business Support Officers for various clients (London Boroughs). Please note: we can ONLY consider candidates with previous experience working for Councils/Local Authorities.
JOB PURPOSE: To process invoices for repairs, major works and services across the directorate to ensure the function consistently complies with the councils standing orders and financial regulation. Assisting with the preparation and checking of service charge costs for works and services to leaseholders to inform the annual service charge bill and deal with any queries. Ability to provide general support to the Business Intelligence Team to ensure a high-quality service is delivered to customers.
HOURS: 36 hours per week
PAY RATE: Varies depending on experience and Local Authority (between £15 and £22 per hr)
LOCATIONS: Kensington & Chelsea, Hammersmith and Fulham, Lambeth, Hackney, Southwark, Barnet, Brent, Harrow, Haringey, Lewisham, Southwark...other L/As
DUTIES & RESPONSIBILITIES:
- Process all electronic and manual invoices; check cost codes, match them to orders and ensure that payments are only forwarded to the Finance team for payment when works are signed off by surveyor and/or managers.
- Monitor and investigate invoices that have been rejected or held for audit to ensure that contractual terms and standing orders are met.
- Inform the finance team about journal payments for works carried out by the Council.
- Monitor the computerised ordering system in order to identify procedures that have not been observed, correct errors and alert officers and managers for their action.
- Assist with tender processing, such as interrogating construction line to identify suitable contractors and generate tender lists, requesting financial checks, collating specification documentation, issuing tender documentation and arrange opening of tenders.
- Collate, prepare and issue contract documents to contractors.
- Raise sales invoices to recover costs from contractors, tenants and leaseholders and liaise with other teams to exercise any discretion about the recovery of costs.
- Co-ordinate all insurance, public liability and compensation claims made upon the department.
- Assist in the collation of costs for annual service charge billing.
- Prioritise and deal with all customer complaints and members enquiries in accordance with the Councils time scales and standards and aim to resolve them to the customers satisfaction.
- Provide general support to the Business Intelligence team.
REQUIREMENTS:
- Experience of collating and submitting statistical and budget information.
- Good communications skills both verbal and non-verbal.
- Experience of dealing effectively with customer enquiries and solving problems.
- Good IT skills and ability to use Microsoft office and other IT packages create and use Word documents and Excel databases.
- Must have a minimum of 2 years' experience within a Local Authority.
- If you may not have worked with a Local Authority before, but you have experience working with Housing Association and Charities, please call our office landline for a phone consultation before applying.
Business Support Officer with Local Authority experience employer: Care First Recruitment Ltd
Contact Detail:
Care First Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer with Local Authority experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the Local Authority sector. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. We all know someone who knows someone!
✨Tip Number 2
Prepare for interviews by researching the specific councils you're applying to. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for Business Support Officers and get comfortable discussing your experience in Local Authorities. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that job!
We think you need these skills to ace Business Support Officer with Local Authority experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Local Authorities. We want to see how your past roles relate to the Business Support Officer position, so don’t hold back on those relevant details!
Showcase Your Skills: In your application, emphasise your IT skills and experience with invoicing and customer service. We’re looking for someone who can handle queries and support the Business Intelligence Team, so let us know how you fit the bill!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Care First Recruitment Ltd
✨Know Your Local Authority Stuff
Make sure you brush up on your knowledge of local authority processes and regulations. Familiarise yourself with how invoices are processed, the importance of compliance with standing orders, and any recent changes in financial regulations that might affect the role.
✨Showcase Your Customer Service Skills
Since dealing with customer complaints and enquiries is a big part of the job, prepare examples of how you've successfully resolved issues in the past. Highlight your communication skills and your ability to handle difficult situations with ease.
✨Get Comfortable with IT Tools
You’ll need to demonstrate your proficiency in Microsoft Office, especially Excel. Practice creating spreadsheets, using formulas, and managing data. If you have experience with other IT packages relevant to the role, be ready to discuss them.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like processing rejected invoices or coordinating insurance claims. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.