More details
Patient Services Manager
Location: Bath
Department: Patient Services
Reporting to: Clinic Director
Leadership Responsibility: Yes
Contract Type: Permanent
Hours: 37.5 hours per week, including some Saturdays on a rota basis
Salary: Starting from £30,750 per annum
Lead a Team. Shape Patient Experiences. Make a Difference.
At Care Fertility, we understand that behind every treatment journey is a person, a family, and a future. We're looking for an experienced and passionate Patient Services Manager to lead our Bath Clinic's reception and administration teams, ensuring every patient receives an exceptional experience from their first enquiry through to treatment and beyond.
This is an exciting opportunity for a people-focused leader who thrives in a fast-paced healthcare environment and is passionate about delivering outstanding service while developing high-performing teams.
What You'll Be Doing
As Patient Services Manager, you’ll play a pivotal role in the day-to-day operation of the clinic, working closely with the Clinic Director and wider leadership team to drive service excellence, operational performance, and continuous improvement.
You'll Be Responsible For
- Leading and developing the Reception and Administration teams
- Creating a positive, patient-centred culture focused on exceptional service
- Managing daily workflows, resource planning, and operational priorities
- Monitoring performance, KPIs and service standards
- Ensuring a seamless patient journey from enquiry to treatment
- Supporting change initiatives and continuous improvement projects
- Maintaining high standards of compliance, governance and data accuracy
- Collaborating with multidisciplinary teams across the business
- Supporting recruitment, training and development of team members
About You
We're looking for someone who combines strong leadership skills with a genuine passion for patient care.
You'll Ideally Have
- Experience managing customer-facing, patient services, reception or administrative teams
- Strong organisational and workload management skills
- Experience working towards service, quality or performance targets
- Excellent communication and interpersonal skills
- The ability to motivate, coach and develop others
- Strong attention to detail and confidence using IT systems
- A proactive approach to problem-solving and continuous improvement
- The ability to work collaboratively across departments
Why Join Care Fertility?
At Care Fertility, we’re proud to support patients through one of the most significant journeys of their lives. In return, we offer a competitive benefits package and a supportive environment where you can develop your career and make a real difference.
What We Offer
- Salary starting from £30,750 per annum
- 33 days' annual leave, including public holidays
- Pension scheme
- Life assurance
- Enhanced family-friendly policies
- Retail discounts and employee benefits platform
- Wellbeing hub and support services
- Holiday trading scheme
- Ongoing learning and development opportunities
This is a fantastic opportunity to join a growing organisation where you’ll play a key role in delivering exceptional patient experiences while developing your leadership career within a specialist healthcare setting.
Patient Services Manager employer: CARE Fertility
Care Fertility London is an exceptional employer, offering a supportive and dynamic team environment where Compassion, Collaboration, and Expertise are at the forefront of patient care. As a Deputy Nursing and Clinical Professionals Manager, you will have the opportunity to make a meaningful impact on patients' lives while benefiting from leadership development, career progression opportunities, and a comprehensive benefits package including competitive salary and generous annual leave. Join us in shaping the future of fertility healthcare in a role that not only enhances your professional growth but also allows you to contribute to innovative service improvements in a values-driven setting.
