Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the compassionate first point of contact for patients on their fertility journey.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to exceptional patient care.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and various wellbeing perks.
- Why this job: Make a meaningful impact in patients' lives while working in a supportive team environment.
- Qualifications: Experience in customer service or healthcare, with strong communication and organisational skills.
- Other info: Dynamic role with training opportunities and a focus on compassion and collaboration.
The predicted salary is between 24350 - 24350 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a Patient Services Executive to join our team for a 12-month position, working 37.5 hours a week. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.
What We’re Looking For
- Experience in a patient-facing or customer service role, ideally within a healthcare setting.
- NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable).
- Strong administrative skills, with accuracy and attention to detail.
- Excellent organisation, time management, and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
- A proactive and supportive approach, with a focus on delivering excellent patient care.
What We Offer
- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
- Training and development in a rewarding healthcare setting.
Key Details
- Location: Care Fertility Bath, Bath business Park, Roman Way, Peasedown St John, Bath BA2 8SG
- Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis)
Benefits Include
- Salary: £24,350.00 per annum
- 33 days' annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts and access to our wellbeing hub.
This post is subject to a DBS check. Click APPLY now to join Care Fertility.
Patient Services Executive - Compassionate Front Desk Lead employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive - Compassionate Front Desk Lead
✨Tip Number 1
Get to know the company! Before your interview, dive into Care Fertility's values and mission. Understanding their focus on compassion and collaboration will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your empathy skills! Since this role is all about providing compassionate care, think of examples from your past experiences where you've shown empathy and support. Be ready to share these stories during your interview to demonstrate your fit for the Patient Services Executive position.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage your time and multitask effectively. Bring up specific tools or methods you use to stay organised, as this will highlight your ability to handle the busy environment at Care Fertility.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Care Fertility team. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Patient Services Executive - Compassionate Front Desk Lead
Some tips for your application 🫡
Show Your Compassion: In your application, make sure to highlight your empathetic approach. We want to see how you connect with patients and provide that personal touch, so share any relevant experiences that showcase your compassion.
Be Detail-Oriented: Since this role requires strong administrative skills, pay close attention to the details in your application. We appreciate accuracy, so double-check for any typos or errors before hitting send!
Tailor Your Experience: Make sure to align your previous experience with what we’re looking for. If you’ve worked in a patient-facing role or have NHS experience, let us know how that makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Care Fertility!
How to prepare for a job interview at CARE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research Care Fertility. Understand their core values of compassion, collaboration, and expertise. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Empathy Skills
As a Patient Services Executive, empathy is key. Prepare examples from your past experiences where you demonstrated compassion and understanding in patient or customer interactions. This will highlight your suitability for the role and align with the company's values.
✨Highlight Your Administrative Expertise
Be ready to discuss your administrative skills in detail. Bring up specific tools or systems you've used, especially if you have experience with NHS systems. Mention how your attention to detail and organisational skills have positively impacted your previous roles.
✨Prepare Questions That Matter
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in this role. This shows you're proactive and genuinely interested in contributing to their team.