Patient Services Executive

Overview

At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.

We are looking for a dedicated Patient Services Executive to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise.

You must have experience in a patient-facing or customer service role, ideally within a healthcare setting. It is essential that you have strong organisational, communication and interpersonal skills with the ability to demonstrate a high level of compassion in every interaction, as well as the ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction.

In return we will offer you a supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do and the opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.

Location: Seacroft Hospital, York Rd, Seacroft, Leeds LS14 6UH.

Hours: 7.30am – 6pm Monday to Friday (some weekend working 7.30am – 3.30pm on a rota basis).

DBS check: This post is subject to a DBS check.

Responsibilities

• Serve as the primary point of contact for patients, providing compassionate, expert, and seamless care.
• Collaborate with clinical and administrative teams to ensure a positive patient experience.
• Demonstrate strong organisational, communication and interpersonal skills with attention to detail and patient satisfaction.

Qualifications

• Experience in a patient-facing or customer service role, ideally in healthcare.
• Excellent communication skills and a high level of compassion in all interactions.

Benefits

• Salary of £24,350.00 per annum
• 33 days annual leave (including public holidays)
• Pension scheme
• Life assurance
• A range of other benefits including retail discounts and a wellbeing hub

About Us

We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams to ensure our patients get the best fertility treatment. We lead the future of fertility healthcare with innovative science and an intuitive digital experience. We don’t just care, we are Care.

How to apply

Click APPLY now to join Care Fertility.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Health and Human Services

We are committed to equal employment opportunities. This position is open to applicants of all backgrounds.