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- Tasks: Be the friendly face of Care Fertility, welcoming patients and answering their queries.
- Company: Join Care Fertility, the UK's trusted fertility specialists with over 25 years of experience.
- Benefits: Enjoy a salary of £25,568, 33 days annual leave, and perks like retail discounts and a wellbeing hub.
- Why this job: Make a real impact by helping families while working in a supportive and collaborative environment.
- Qualifications: Outstanding customer service skills and experience in a reception/front of house role are essential.
- Other info: Full-time role based in Tunbridge Wells, with a culture that values hard work and great results.
The predicted salary is between 20500 - 30000 £ per year.
Join to apply for the Patient Services Executive role at Care Fertility
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More details
As a Patient Services Executive, you’re an ambassador for Care Fertility in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries.
Delivering first-class service to everybody is second nature to you, you’re friendly, passionate and positive. You deliver a memorable experience of all our patients.
You have great attention to detail and you demonstrate this when you’re registering new patients, or inputting their data on our systems – everything is done accurately.
It’s essential that you’ve got outstanding customer service skills and you’ve worked in a reception/front of house role with high value customers. Your communication skills are exemplary, you’re polite, courteous and helpful to patients at all times.
Location
We currently have Full Time position available , working Monday – Saturday between 08:00-18:00, with Saturdays on a rota basis, based at our Tunbridge Wells clinic (Amberley House, 9 Queen\’s Road, Tunbridge Wells, TN4 9LL).
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
Salary of £25,568 FTE
33 Days annual leave (inc. public holidays, pro rata if part-time)
Pension scheme
Life assurance
A range of other benefits including retail discounts, a wellbeing hub, holiday trading.
About Us
Care Fertility is the UK’s most trusted fertility specialists with over 25 years\’ experience making family possible for everyone.
Care Fertility is a national network of clinics across the UK, bringing world-class treatments directly to our clients. Our passionate teams deliver personalised treatments and support our clients every step of the way.
Our mission is to make family possible for everyone; through compassion, collaboration and expertise.
Our Promise; We are putting the care into fertility. We promise to do everything in our power to make our clients\’ dream come true. We will make them feel seen, heard, and supported every step of the way.
We are always looking for amazing people to join our team and join us on our mission.
This post is subject to an enhanced DBS check.
Click APPLY now to join Care Fertility.
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Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Familiarise yourself with Care Fertility's mission and values. Understanding their commitment to making family possible for everyone will help you align your responses during the interview, showcasing your passion for patient care.
✨Tip Number 2
Practice your customer service scenarios. Since the role requires outstanding customer service skills, think of examples from your past experiences where you went above and beyond for a customer, and be ready to share these during your interview.
✨Tip Number 3
Prepare to demonstrate your attention to detail. You might be asked about how you handle data entry or patient registration, so consider discussing specific methods you use to ensure accuracy in your work.
✨Tip Number 4
Showcase your communication skills. Be polite and courteous in all interactions, whether it's during the application process or in any pre-interview communications. This will reflect the qualities Care Fertility values in their Patient Services Executive.
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Services Executive at Care Fertility. Highlight your customer service experience and any relevant skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in reception or front-of-house roles. Emphasise your attention to detail and ability to provide first-class service, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Care Fertility's mission. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.
How to prepare for a job interview at CARE Fertility
✨Show Your Passion for Patient Care
As a Patient Services Executive, it's crucial to convey your genuine passion for helping patients. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Attention to Detail
Highlight your ability to manage data accurately during the interview. You might want to prepare a scenario where you successfully handled patient information or resolved an issue that required meticulous attention to detail.
✨Exemplify Outstanding Communication Skills
Prepare to showcase your communication skills by practicing common interview questions. Use clear, polite, and courteous language, and consider role-playing with a friend to simulate the interview environment.
✨Research Care Fertility
Familiarise yourself with Care Fertility's mission and values. Understanding their commitment to making family possible will help you align your answers with their goals and demonstrate your enthusiasm for joining their team.
