Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Care Fertility, welcoming patients and answering their queries.
- Company: Join Care Fertility, the UK's trusted fertility specialists with over 25 years of experience.
- Benefits: Enjoy a salary of £25,568, 33 days annual leave, and perks like retail discounts and a wellbeing hub.
- Why this job: Make a real impact by helping families while working in a supportive and collaborative environment.
- Qualifications: Outstanding customer service skills and experience in a reception/front of house role are essential.
- Other info: Full-time role based in Tunbridge Wells, with a culture that values hard work and great results.
The predicted salary is between 20500 - 30000 £ per year.
Join to apply for the Patient Services Executive role at Care Fertility
Overview
At Care Fertility, we are proud to provide exceptional, holistic fertility care built on our values of compassion, collaboration, and expertise. Every patient deserves empathetic, personalised care, delivered by a team that truly understands their journey.
Responsibilities
- Be the primary point of contact for patients throughout their fertility journey
- Deliver care that is compassionate, seamless, and expert
- Work closely with both clinical and administrative teams to ensure every patient experience reflects our values
Qualifications
- Experience in a patient-facing or customer service role (ideally within healthcare)
- Excellent organisation, communication, and interpersonal skills
- The ability to show genuine compassion in every interaction
- A detail-focused approach with a strong commitment to patient experience and satisfaction
Benefits
- Competitive Salary
- 33 days annual leave inc. public holidays (pro-rata for part-time staff)
- Pension scheme
- Life assurance
- A range of other benefits including retail discounts and a wellbeing hub.
Location & Working Hours
We\’re based at Care Fertility Tunbridge Wells, Amberley House, 9 Queen\’s Rd, Tunbridge Wells TN4 9LL. You will work between 8am – 6pm Monday to Saturday.
About Us
We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare and we help our patients through the most innovative science supported by exceptional and intuitive digital experience. We don’t just care, we are Care.
This post is subject to a DBS check.
Click APPLY now to join Care Fertility.
Seniority
- Entry level
Employment Type
- Part-time
Job Function
- Other
Industries
- Health and Human Services
#J-18808-Ljbffr
Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Familiarise yourself with Care Fertility's mission and values. Understanding their commitment to making family possible for everyone will help you align your responses during the interview, showcasing your passion for patient care.
✨Tip Number 2
Practice your customer service scenarios. Since the role requires outstanding customer service skills, think of examples from your past experiences where you went above and beyond for a customer, and be ready to share these during your interview.
✨Tip Number 3
Prepare to demonstrate your attention to detail. You might be asked about how you handle data entry or patient registration, so consider discussing specific methods you use to ensure accuracy in your work.
✨Tip Number 4
Showcase your communication skills. Be polite and courteous in all interactions, whether it's during the application process or in any pre-interview communications. This will reflect the qualities Care Fertility values in their Patient Services Executive.
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Services Executive at Care Fertility. Highlight your customer service experience and any relevant skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in reception or front-of-house roles. Emphasise your attention to detail and ability to provide first-class service, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Care Fertility's mission. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.
How to prepare for a job interview at CARE Fertility
✨Show Your Passion for Patient Care
As a Patient Services Executive, it's crucial to convey your genuine passion for helping patients. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Attention to Detail
Highlight your ability to manage data accurately during the interview. You might want to prepare a scenario where you successfully handled patient information or resolved an issue that required meticulous attention to detail.
✨Exemplify Outstanding Communication Skills
Prepare to showcase your communication skills by practicing common interview questions. Use clear, polite, and courteous language, and consider role-playing with a friend to simulate the interview environment.
✨Research Care Fertility
Familiarise yourself with Care Fertility's mission and values. Understanding their commitment to making family possible will help you align your answers with their goals and demonstrate your enthusiasm for joining their team.
