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- Tasks: Be the go-to person for patients, guiding them through their fertility journey with care.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to compassionate patient care.
- Benefits: Enjoy a salary up to £24,750, 33 days leave, pension scheme, and retail discounts.
- Why this job: Make a real impact on families' lives while working in a supportive, collaborative environment.
- Qualifications: Experience in customer service or healthcare is essential, along with strong communication skills.
- Other info: Work at either Birmingham or Tamworth clinic, with occasional cover at both locations.
The predicted salary is between 19700 - 24800 £ per year.
At Care Birmingham & Tamworth, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for two dedicated Patient Services Executive's to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. As part of a collaborative environment, you will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise.
You must have experience in a patient-facing or customer service role, ideally within a healthcare setting. It is essential that you have strong organisational, communication and interpersonal skills with the ability to demonstrate a high level of compassion in every interaction, as well as the ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction.
In return we will offer you a supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do and the opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
Location: This role can either be based in person at our Birmingham clinic (27 Highfield Road, B15 3DP) or our Tamworth Clinic (Ventura Park Road, B78 3HL). Please note that you may occasionally need to work at either location to provide absence cover. Working between 08:00-18:00, Mon-Fri (we do some Saturday working on a rota basis).
Benefits include:
- Salary of up to £24,750.00 per year
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of other benefits including retail discounts, a wellbeing hub, holiday trading.
About us: We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion. This post is subject to a DBS check. Click APPLY now to join Care Fertility.
Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Familiarise yourself with the core values of Care Birmingham & Tamworth: compassion, collaboration, and expertise. During your interactions, whether in networking or interviews, highlight how your personal values align with theirs to demonstrate that you are a good cultural fit.
✨Tip Number 2
Gain insights into the fertility care sector by researching current trends and challenges. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations with the team during interviews.
✨Tip Number 3
Prepare to showcase your customer service experience by thinking of specific examples where you demonstrated compassion and effective communication. Be ready to discuss how these experiences can translate into providing exceptional patient care.
✨Tip Number 4
Network with current or former employees of Care Fertility on platforms like LinkedIn. They can provide valuable insights about the company culture and expectations, which can help you tailor your approach when applying for the Patient Services Executive role.
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Patient Services Executive position. Tailor your application to highlight how your experience aligns with their values of compassion, collaboration, and expertise.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in patient-facing or customer service roles, particularly within healthcare. Use specific examples to demonstrate your organisational, communication, and interpersonal skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for providing compassionate care and how you can contribute to the team at Care Birmingham & Tamworth. Mention any specific experiences that showcase your ability to deliver exceptional patient experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at CARE Fertility
✨Show Your Compassion
As a Patient Services Executive, demonstrating compassion is key. Prepare examples from your past experiences where you provided empathetic support to patients or customers, highlighting how you made a difference in their experience.
✨Highlight Team Collaboration
This role requires working closely with clinical and administrative teams. Be ready to discuss instances where you successfully collaborated with others to achieve a common goal, showcasing your ability to work in a team-oriented environment.
✨Demonstrate Organisational Skills
Strong organisational skills are essential for this position. Share specific strategies or tools you use to manage your workload effectively, ensuring that you can handle multiple tasks while maintaining attention to detail.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and patient interaction skills. Practice responding to hypothetical situations related to patient care, focusing on how you would ensure a positive experience for patients.
