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- Tasks: Be the friendly face of Care Fertility, welcoming patients and handling enquiries with care.
- Company: Join Care Fertility, the UK's leading fertility specialists with over 25 years of experience.
- Benefits: Enjoy 33 days annual leave, a pension scheme, life assurance, and retail discounts.
- Why this job: Make a real impact by helping families while working in a supportive and collaborative environment.
- Qualifications: Outstanding customer service skills and experience in a reception/front of house role are essential.
- Other info: Full-time role based in Plymouth, with a salary of £24,350 FTE and flexible working hours.
The predicted salary is between 19380 - 27420 £ per year.
As a Patient Services Executive, you’re an ambassador for Care Fertility in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries. Delivering first-class service to everybody is second nature to you; you’re friendly, passionate and positive. You deliver a memorable experience for all our patients.
You have great attention to detail and you demonstrate this when you’re registering new patients or inputting their data on our systems – everything is done accurately. It’s essential that you’ve got outstanding customer service skills and you’ve worked in a reception/front of house role with high value customers. Your communication skills are exemplary; you’re polite, courteous and helpful to patients at all times.
Location: We currently have a Full Time position available, working Monday - Friday between 08:00-18:00, with Saturdays on a rota basis, based at our Plymouth clinic (William Prance Road, Plymouth, PL6 5WR).
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
Salary: £24,350 FTE
Benefits:
- 33 Days annual leave (inc. public holidays, pro rata if part-time)
- Pension scheme
- Life assurance
- A range of other benefits including retail discounts, a wellbeing hub, holiday trading.
About us: Care Fertility is the UK’s most trusted fertility specialists with over 25 years' experience making family possible for everyone. Care Fertility is a national network of clinics across the UK, bringing world-class treatments directly to our clients. Our passionate teams deliver personalised treatments and support our clients every step of the way. Our mission is to make family possible for everyone; through compassion, collaboration and expertise.
Our Promise: We are putting the care into fertility. We promise to do everything in our power to make our clients' dream come true. We will make them feel seen, heard, and supported every step of the way. We are always looking for amazing people to join our team and join us on our mission.
This post is subject to an enhanced DBS check. Click APPLY now to join Care Fertility.
Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Familiarise yourself with Care Fertility's mission and values. Understanding their commitment to compassion and collaboration will help you align your responses during interviews, showcasing how you embody these principles in your customer service approach.
✨Tip Number 2
Prepare examples from your previous roles that demonstrate your outstanding customer service skills. Think of specific situations where you went above and beyond for a client, as this will highlight your ability to deliver a memorable experience for patients.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with greeting patients and handling enquiries, ensuring you come across as polite, courteous, and helpful during the interview process.
✨Tip Number 4
Research common questions asked in front-of-house roles and prepare thoughtful answers. Being well-prepared will not only boost your confidence but also demonstrate your attention to detail and readiness to excel in the Patient Services Executive position.
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in reception or front-of-house roles. Emphasise any relevant skills that align with the responsibilities of a Patient Services Executive, such as attention to detail and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples from your past experiences where you delivered memorable customer interactions, demonstrating your friendly and positive attitude.
Highlight Relevant Skills: In your application, clearly outline your outstanding customer service skills. Use keywords from the job description, such as 'polite', 'courteous', and 'helpful', to show that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Patient Services Executive role.
How to prepare for a job interview at CARE Fertility
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing excellent patient service. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, prepare to discuss how you ensure precision in your work. You might want to mention specific methods or tools you use to maintain high standards when registering patients or inputting data.
✨Exemplify Outstanding Communication Skills
Prepare to showcase your communication abilities. Think of scenarios where you effectively handled difficult conversations or provided clear information to patients, highlighting your polite and courteous approach.
✨Familiarise Yourself with the Company’s Values
Research Care Fertility's mission and values before the interview. Be ready to discuss how your personal values align with theirs, particularly around compassion and collaboration in patient care.
