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- Tasks: Be the go-to person for patients, ensuring they receive top-notch care on their fertility journey.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to compassionate and expert care.
- Benefits: Enjoy a £23,000 salary, 33 days annual leave, pension scheme, life assurance, and retail discounts.
- Why this job: Make a real difference in patients' lives while working in a supportive and dynamic team environment.
- Qualifications: Experience in customer service or patient-facing roles, with strong communication and organisational skills required.
- Other info: Work hours are Mon-Fri, 08:00-18:00, with occasional Saturday shifts on a rota basis.
The predicted salary is between 18400 - 25200 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a dedicated Patient Services Executive to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. As part of a collaborative environment, you will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise.
You must have experience in a patient-facing or customer service role, ideally within a healthcare setting. It is essential that you have strong organisational, communication and interpersonal skills with the ability to demonstrate a high level of compassion in every interaction, as well as the ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction.
In return we will offer you a supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do and the opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
Location: We're based at Care Bath, Bath Business Park, Roman Way, Peasedown St John, Bath, BA2 8SG. You will work between 08:00-18:00, Mon-Fri (we do some Saturday working on a rota basis - 1 in 4).
Benefits include:
- Salary of £23,000
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of other benefits including retail discounts and a wellbeing hub.
This post is subject to a DBS check. Click APPLY now to join Care Fertility.
Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Familiarise yourself with Care Fertility's core values of compassion, collaboration, and expertise. During any interactions, whether in interviews or networking, emphasise how your personal values align with theirs and how you can contribute to their mission.
✨Tip Number 2
Prepare to discuss specific examples from your previous roles that demonstrate your patient-facing experience and ability to provide compassionate care. Highlight situations where you went above and beyond to ensure a positive patient experience.
✨Tip Number 3
Research the latest trends and developments in fertility care and patient services. Being knowledgeable about the field will not only impress your interviewers but also show your commitment to providing expert care.
✨Tip Number 4
Network with current or former employees of Care Fertility on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Patient Services Executive position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Relevant Experience: Emphasise your experience in patient-facing or customer service roles, particularly within healthcare settings. Provide specific examples of how you've demonstrated compassion and expertise in previous positions.
Highlight Soft Skills: Since the role requires strong organisational, communication, and interpersonal skills, make sure to illustrate these qualities in your CV and cover letter. Use anecdotes that showcase your ability to connect with patients and provide exceptional service.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for patient care and your alignment with Care Fertility's core values of compassion, collaboration, and expertise. Make it clear why you want to be part of their team and how you can contribute to their mission.
How to prepare for a job interview at CARE Fertility
✨Show Your Compassion
As a Patient Services Executive, demonstrating compassion is key. Prepare examples from your past experiences where you provided empathetic support to patients or customers, highlighting how you made a difference in their experience.
✨Understand the Company Values
Familiarise yourself with Care Fertility's core values of compassion, collaboration, and expertise. Be ready to discuss how these values resonate with you and how you can embody them in your role.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Think of specific instances where your communication skills helped resolve an issue or improved a patient’s experience. Be prepared to demonstrate your ability to listen actively and respond thoughtfully.
✨Prepare for Teamwork Questions
Since the role involves working closely with clinical and administrative teams, be ready to discuss your experience in collaborative environments. Share examples of successful teamwork and how you contributed to achieving common goals.
