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For Companies At a Glance
- Tasks: Be the go-to person for patients on their fertility journey, providing compassionate support.
- Company: Join Care Fertility, the UK's largest private IVF provider, known for its expert care.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and a range of wellbeing perks.
- Why this job: Make a real difference in patients' lives during their most important journeys.
- Qualifications: Experience in customer service, excellent communication skills, and a compassionate approach.
- Other info: Part-time role with flexible hours in a supportive, dynamic team environment.
The predicted salary is between 19357 - 19357 £ per year.
Overview
Join to apply for the Patient Services Executive role at Care Fertility.
At Care Fertility, we provide compassionate, holistic fertility care delivered by a team that understands each patient journey.
This post is subject to a DBS check. Click APPLY now to join Care Fertility.
Responsibilities
- Be the primary point of contact for patients throughout their fertility journey
- Deliver care that is compassionate, seamless, and expert
- Work closely with both clinical and administrative teams to ensure every patient experience reflects our values
What You’ll Bring
- Experience in a patient-facing or customer service role (ideally within healthcare)
- Excellent organisation, communication, and interpersonal skills
- The ability to show genuine compassion in every interaction
- A detail-focused approach with a strong commitment to patient experience and satisfaction
What We Offer In Return
- A supportive, dynamic team environment where compassion, collaboration, and expertise guide everything we do
- The opportunity to make a meaningful impact on patients and families during one of the most important journeys of their lives
Location & Details
Based at Care Fertility Birmingham, 27 Highfield Rd, Birmingham B15 3DP.
Part-time position, 28.5 hours per week. Working pattern: 7.30am–6pm, Monday to Friday (some weekend work on a rota basis).
Benefits
- Salary of £19,357.30 per annum (£25,567.50 FTE)
- 33 days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of other benefits including retail discounts and a wellbeing hub
About Us
We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated professionals to ensure our patients receive the best fertility treatment. We are leading the future of fertility healthcare with innovative science and a superior digital experience.
We don’t just care, we are Care.
Note: This posting includes typical information about the role and benefits and should be read as part of the official job description. Referrals increase your chances of interviewing at Care Fertility.
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Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in fertility services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and empathy. We want you to showcase your genuine compassion and communication skills, so think of real-life examples that highlight your experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our compassionate team at Care Fertility.
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Show Your Compassion: When writing your application, make sure to highlight your ability to show genuine compassion. Use examples from your past experiences where you’ve made a difference in someone’s journey, especially in patient-facing roles.
Tailor Your Application: Don’t just send out the same application everywhere! Tailor your CV and cover letter to reflect the values of Care Fertility. Mention how your skills align with their focus on compassionate and personalised care.
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, as this shows your commitment to quality and patient experience. A well-organised application speaks volumes about your approach!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CARE Fertility
✨Know the Company Values
Before your interview, take some time to really understand Care Fertility's values of compassion, collaboration, and expertise. Think about how these values resonate with your own experiences and be ready to share specific examples that demonstrate your alignment with them.
✨Showcase Your Empathy
As a Patient Services Executive, empathy is key. Prepare to discuss situations where you’ve provided compassionate care or support in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to connect with patients on a personal level.
✨Highlight Your Organisational Skills
In this role, you'll need to juggle multiple tasks while ensuring a seamless patient experience. Be prepared to talk about how you manage your time and prioritise tasks effectively. Consider sharing a specific instance where your organisational skills made a positive impact on a patient’s journey.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your genuine interest in the role and the company. You might ask about the team dynamics, how they measure patient satisfaction, or what a typical day looks like for a Patient Services Executive at Care Fertility.
