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- Tasks: Be the first point of contact for patients, providing compassionate support throughout their fertility journey.
- Company: Join Care Fertility, the largest private IVF provider in the UK, dedicated to exceptional patient care.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and various wellbeing perks.
- Why this job: Make a meaningful impact on families while working in a supportive and dynamic team environment.
- Qualifications: Experience in customer service, strong admin skills, and a compassionate approach are essential.
- Other info: Opportunity for training and development in a rewarding healthcare setting.
The predicted salary is between 24350 - 30450 £ per year.
## Patient Services ExecutiveNN21 PSE 284The Avenue, Cliftonville, Northampton NN1 5BT, UKSalary:24350PermanentStatus:Full Time### More detailsPatient Services Executive Care Fertility Northampton (NN1 5BT) At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood. We are looking for a Patient Services Executive to join our team. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values. What we’re looking for: – Experience in a patient-facing or customer service role, ideally within a healthcare setting. – NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable) – Strong administrative skills, with accuracy and attention to detail. – Excellent organisation, time management, and multitasking abilities. – Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction. – A proactive and supportive approach, with a focus on delivering excellent patient care. What we offer: – A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do. – The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey. – Training and development in a rewarding healthcare setting. Key details: Location: Care Fertility Northampton, 67 The Avenue, Northampton NN1 5BT Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis) Benefits include: – Salary: £24,350.00 per annum – 33 days\’ annual leave (including public holidays) – Pension scheme – Life assurance – A range of other benefits, including retail discounts and access to our wellbeing hub We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience. We don’t just care, we are Care. This post is subject to a DBS check. Click APPLY now to join Care Fertility. #J-18808-Ljbffr
Patient Services Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive
✨Tip Number 1
Get to know the company! Before your interview, dive into Care Fertility's values and mission. Understanding their focus on compassion and collaboration will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Patient Services Executive, you'll need to show empathy and clarity in every interaction. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or handled patient queries efficiently. This will demonstrate your ability to thrive in a busy healthcare environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Care Fertility directly. Don’t miss out on this opportunity to make a real difference in patients' lives!
We think you need these skills to ace Patient Services Executive
Some tips for your application 🫡
Show Your Compassion: In your application, let your empathy shine through! We want to see how you connect with patients and provide that personal touch. Share examples of how you've made a difference in previous roles.
Highlight Relevant Experience: Make sure to emphasise any experience you have in patient-facing or customer service roles, especially in healthcare. If you've worked with NHS systems, shout about it! This is key for us.
Be Organised and Detail-Oriented: We love a well-structured application! Pay attention to detail and ensure your CV and cover letter are free from errors. Show us your strong organisational skills right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CARE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research Care Fertility. Understand their core values of compassion, collaboration, and expertise. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy Skills
As a Patient Services Executive, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding in patient or customer interactions. This will highlight your suitability for the role and align with the company's values.
✨Highlight Your Administrative Expertise
Be ready to discuss your administrative skills in detail. Bring up specific tools or systems you've used, especially if they relate to healthcare or NHS processes. This will reassure them that you can handle the accuracy and attention to detail required in this role.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in patient care. This shows you're proactive and genuinely interested in contributing to their mission.
