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- Tasks: Be the first point of contact for patients, providing compassionate support throughout their fertility journey.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to exceptional patient care.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and a range of wellbeing perks.
- Why this job: Make a real difference in patients' lives while working in a supportive and dynamic team.
- Qualifications: Experience in customer service or healthcare, with strong communication and organisational skills.
- Other info: Opportunity for training and development in a rewarding healthcare environment.
The predicted salary is between 24350 - 24350 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a Patient Services Executive to join our team for a 12‑month position, working 37.5 hours a week. In this vital admin‑based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.
What We’re Looking For
- Experience in a patient‑facing or customer service role, ideally within a healthcare setting. NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable).
- Strong administrative skills, with accuracy and attention to detail.
- Excellent organization, time management, and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
- A proactive and supportive approach, with a focus on delivering excellent patient care.
What We Offer
- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
- Training and development in a rewarding healthcare setting.
Key Details
- Location: Care Fertility Bath, Bath business Park, Roman Way, Peasedown St John, Bath BA2 8SG
- Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis)
Benefits Include
- Salary: £24,350.00 per annum
- 33 days' annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts and access to our wellbeing hub
This post is subject to a DBS check. Click APPLY now to join Care Fertility.
Patient Service Executive employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Executive
✨Tip Number 1
Get to know the company! Research Care Fertility and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Executive, you'll need to show empathy and clarity in every interaction. Role-play with a friend or family member to get comfortable with common patient scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Care Fertility team.
We think you need these skills to ace Patient Service Executive
Some tips for your application 🫡
Show Your Compassion: In your application, let your empathy shine through! We want to see how you connect with patients and provide that personal touch. Share examples of how you've made a difference in someone's experience.
Highlight Relevant Experience: Make sure to showcase any previous roles in patient-facing or customer service positions, especially in healthcare. If you've worked with NHS systems, give us the details – it’ll make your application stand out!
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! When filling out your application, double-check for accuracy and clarity. A well-organised application reflects your strong administrative skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CARE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research Care Fertility. Understand their core values of compassion, collaboration, and expertise. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Empathy Skills
As a Patient Services Executive, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding in patient-facing roles. This will highlight your ability to connect with patients during their fertility journey.
✨Highlight Your Administrative Expertise
Make sure to discuss your strong administrative skills and attention to detail. Bring up specific instances where your organisational abilities made a difference in your previous roles, especially if you have experience with NHS systems and processes.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how they measure success in patient care. This shows you're proactive and genuinely interested in contributing to their team.