At a Glance
- Tasks: Be the welcoming voice for patients starting their fertility journey, guiding them with empathy.
- Company: Join Care Fertility, the UK's most trusted fertility specialists with 25 years of experience.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and flexible working options.
- Other info: Flexible remote or hybrid work, with opportunities for outreach events and ongoing training.
- Why this job: Make a real difference in people's lives by supporting them through their treatment journey.
- Qualifications: Experience in IVF or fertility, strong communication skills, and a warm, professional approach.
The predicted salary is between 25284 - 25284 € per year.
Join Our Team as a New Patient Team Executive
About the Role
We know that starting a fertility journey can feel like a big step—and that’s where you come in. As a New Patient Team Executive, you’ll be the welcoming voice and first point of contact for people considering treatment. From the very first enquiry right through to booking their commitment to treatment, you’ll offer guidance, reassurance, and clear information, helping people feel supported and confident every step of the way.
What We Offer
- Competitive salary up to £25,284.50 (37.5 hours per week)
- Performance-based bonus scheme
- Supportive team culture with ongoing training
- Opportunities to attend outreach events and webinars
- A role where your work genuinely changes lives
- Flexibility: fully remote or hybrid (in-clinic) working
What You’ll Be Doing
- Answering enquiries via phone, email, and chat with warmth and empathy
- Explaining treatment options, pricing, and next steps clearly and supportively
- Following up with prospective patients in a thoughtful, tailored way—helping them choose Care Fertility as their clinic of choice
- Collaborating closely with our clinical and admin teams
- Representing Care Fertility at occasional outreach events and webinars
- Achieving (and celebrating!) realistic booking and conversion goals
- Guiding patients through the start of their treatment journey
About You
- You’ll enjoy this role if you have experience in IVF or a fertility-related company
- Bring a warm, professional, and empathetic approach
- Are a confident communicator who’s great at following up
- Are organised, detail-focused, and tech-savvy (CRM/booking systems)
- Have a track record of meeting or exceeding goals
- Comfortable in a telephony working environment
Benefits
- 33 days annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of flexible benefits to suit your lifestyle
Working Pattern & Location
Hours: 8am–6pm Monday–Friday, plus approx. 1 in 4 Saturdays (8am–4pm)
Please note you’ll need to attend one of our clinic locations (Clinic location to be discussed at interview) for your induction which could potentially be up to 4 weeks in clinic.
About us
We’re Care Fertility — the UK’s most trusted fertility specialists, with over 25 years of experience helping make family possible. We bring together over 600 experts across our clinics, combining compassion, collaboration and expertise to deliver world-class fertility care.
Our purpose: To make family possible for everyone through compassion, collaboration and expertise.
Click APPLY now to join Care Fertility. This post is subject to a DBS check.
New Patient Team Executive in Nottingham employer: CARE Fertility
Care Fertility is an exceptional employer, offering a supportive team culture and the opportunity to make a real difference in people's lives as a New Patient Team Executive. With competitive salaries, flexible working options, and generous benefits including 33 days of annual leave, employees are encouraged to grow and thrive in their roles while being part of a compassionate and collaborative environment in Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land New Patient Team Executive in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Care Fertility's values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and aligned with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, role-play common scenarios with a friend. This will help you sound warm and empathetic during the real deal.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Care Fertility.
We think you need these skills to ace New Patient Team Executive in Nottingham
Some tips for your application 🫡
Show Your Warmth:As a New Patient Team Executive, you'll be the first point of contact for patients. Make sure your application reflects your warm and empathetic approach. Use friendly language and share any relevant experiences that showcase your ability to connect with people.
Be Clear and Concise:When writing your application, clarity is key! Make sure you explain your skills and experiences in a straightforward manner. Avoid jargon and keep it simple so we can easily see how you fit into our team.
Highlight Relevant Experience:If you've got experience in IVF or a related field, shout about it! We want to know how your background aligns with the role. Share specific examples of how you've helped others in similar situations to show us you're the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CARE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research Care Fertility. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a New Patient Team Executive, empathy is key. Prepare examples from your past experiences where you've demonstrated warmth and support, especially in challenging situations. This will highlight your suitability for the role and reassure the interviewers of your ability to connect with patients.
✨Practice Clear Communication
Since you'll be answering enquiries via phone, email, and chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you explain complex information simply and supportively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
