At a Glance
- Tasks: Be the first point of contact for patients, ensuring compassionate and seamless care.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to patient care.
- Benefits: Enjoy 33 days annual leave, pension scheme, life assurance, and retail discounts.
- Other info: Dynamic role with training opportunities and a focus on compassion and collaboration.
- Why this job: Make a meaningful impact on families' fertility journeys in a supportive team environment.
- Qualifications: Experience in patient-facing roles, strong admin skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise.
We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals.
Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a Patient Services Executive to join our team at Care Fertility Northampton on a 15‑month fixed‑term contract.
In this vital admin‑based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey.
You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.
- What We’re Looking For
- Experience in a patient‑facing or customer service role, ideally within a healthcare setting.
- NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable).
- Strong administrative skills, with accuracy and attention to detail.
- Excellent organisation, time management, and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
- A proactive and supportive approach, with a focus on delivering excellent patient care.
What We Offer
- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
- Training and development in a rewarding healthcare setting.
- Key Details
- Location: Care Fertility Northampton, 67 The Avenue, Cliftonville, Northampton, NN1 5BT
Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (1 in 4 Saturdays on a rota basis).
Benefits Include
- 33 days’ annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts and access to our wellbeing hub
About Us
We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience.
We don’t just care, we are Care.
This post is subject to a DBS check.
#J-18808-Ljbffr
Patient Service Executive in Northampton employer: CARE Fertility
Care Fertility London is an exceptional employer, offering a supportive and dynamic team environment where Compassion, Collaboration, and Expertise are at the forefront of patient care. As a Deputy Nursing and Clinical Professionals Manager, you will have the opportunity to make a meaningful impact on patients' lives while benefiting from leadership development, career progression opportunities, and a comprehensive benefits package including competitive salary and generous annual leave. Join us in shaping the future of fertility healthcare in a role that not only enhances your professional growth but also allows you to contribute to innovative service improvements in a values-driven setting.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Executive in Northampton
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Patient Service Executive in Northampton
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so CARE Fertility knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for CARE Fertility:Finally, take the time to tailor your application for CARE Fertility specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at CARE Fertility
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at CARE Fertility.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at CARE Fertility and contribute positively to patient care.
