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- Tasks: Be the compassionate first point of contact for patients on their fertility journey.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to exceptional patient care.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and various wellbeing perks.
- Why this job: Make a meaningful impact in patients' lives while working in a supportive team environment.
- Qualifications: Experience in customer service or healthcare, strong admin skills, and a compassionate approach.
- Other info: Dynamic role with training opportunities and a focus on collaboration and expertise.
The predicted salary is between 24350 - 24350 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a Patient Services Executive to join our team for a 12-month position, working 37.5 hours a week. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.
What We’re Looking For
- Experience in a patient-facing or customer service role, ideally within a healthcare setting. NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable).
- Strong administrative skills, with accuracy and attention to detail.
- Excellent organisation, time management, and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
- A proactive and supportive approach, with a focus on delivering excellent patient care.
What We Offer
- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
- Training and development in a rewarding healthcare setting.
Key Details
- Location: Care Fertility Bath, Bath business Park, Roman Way, Peasedown St John, Bath BA2 8SG
- Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis)
Benefits Include
- Salary: £24,350.00 per annum
- 33 days' annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts and access to our wellbeing hub
This post is subject to a DBS check. Click APPLY now to join Care Fertility.
Patient Services Executive - Compassionate Front Desk Lead in Essex employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive - Compassionate Front Desk Lead in Essex
✨Tip Number 1
Get to know the company! Research Care Fertility and understand their values of compassion, collaboration, and expertise. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Executive, you'll need to show empathy and compassion. Role-play with a friend or family member to get comfortable with discussing sensitive topics and providing support.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Care Fertility team.
We think you need these skills to ace Patient Services Executive - Compassionate Front Desk Lead in Essex
Some tips for your application 🫡
Show Your Compassion: In your application, let your empathy shine through! Share experiences where you've provided compassionate care or support to others, especially in a healthcare setting. We want to see how you connect with patients and make their journey smoother.
Highlight Your Admin Skills: Since this role is admin-based, make sure to showcase your strong organisational skills and attention to detail. Mention any relevant experience with NHS systems or similar processes, as it’ll help us see how you can hit the ground running!
Communicate Clearly: Your written communication should be clear and concise. Use straightforward language and avoid jargon. Remember, we’re looking for someone who can communicate effectively with both patients and team members, so let that come through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Care Fertility family!
How to prepare for a job interview at CARE Fertility
✨Know Your Values
Before the interview, take some time to understand Care Fertility's core values: compassion, collaboration, and expertise. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to empathetic patient care.
✨Showcase Your Experience
Highlight any relevant experience you have in patient-facing roles, especially within healthcare. Be prepared to discuss your familiarity with NHS systems and processes, as this will show that you can hit the ground running and contribute effectively from day one.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Use role-play scenarios with a friend or family member to simulate patient interactions, focusing on showing empathy and understanding in your responses.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, and how Care Fertility measures success in patient care. This shows your genuine interest in the role and helps you assess if it's the right fit for you.