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- Tasks: Be the first point of contact for patients, providing compassionate support throughout their fertility journey.
- Company: Join Care Fertility, the UK's largest private provider of IVF and fertility treatment.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and various wellbeing perks.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Experience in customer service, strong admin skills, and a compassionate approach are essential.
- Other info: Dynamic role with training opportunities and a focus on collaboration and expertise.
The predicted salary is between 24350 - 24350 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a Patient Services Executive to join our team for a 12‑month position, working 37.5 hours a week. In this vital admin‑based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.
What We’re Looking For
- Experience in a patient‑facing or customer service role, ideally within a healthcare setting. NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable).
- Strong administrative skills, with accuracy and attention to detail.
- Excellent organization, time management, and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
- A proactive and supportive approach, with a focus on delivering excellent patient care.
What We Offer
- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
- Training and development in a rewarding healthcare setting.
Key Details
- Location: Care Fertility Bath, Bath business Park, Roman Way, Peasedown St John, Bath BA2 8SG
- Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis)
Benefits Include
- Salary: £24,350.00 per annum
- 33 days' annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts and access to our wellbeing hub
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience. We don’t just care, we are Care.
This post is subject to a DBS check. Click APPLY now to join Care Fertility.
Patient Service Executive in Essex employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Executive in Essex
✨Tip Number 1
Get to know the company! Before your interview, dive into Care Fertility's values and mission. Understanding their commitment to compassionate care will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Patient Services Executive, you'll need to demonstrate empathy and clarity. Role-play common patient scenarios with a friend or family member to build your confidence and ensure you can handle any situation with grace.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or improved processes. This will highlight your ability to thrive in a busy environment like Care Fertility.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Patient Service Executive in Essex
Some tips for your application 🫡
Show Your Compassion: In your application, let your empathy shine through! We want to see how you connect with patients and provide that personalised care. Share examples of how you've made a difference in someone's experience.
Highlight Your Experience: Make sure to detail any relevant experience you have in patient-facing roles, especially in healthcare. If you've worked with NHS systems, give us the lowdown on that too – it’s a big plus for us!
Be Organised and Precise: We love attention to detail! When filling out your application, keep it neat and organised. Double-check for any typos or errors, as accuracy is key in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CARE Fertility
✨Know Your Stuff
Familiarise yourself with Care Fertility's values and mission. Understand their approach to patient care and be ready to discuss how your experience aligns with their commitment to compassion and collaboration.
✨Showcase Your Empathy
Prepare examples from your past roles where you demonstrated empathy and excellent communication skills. Think about situations where you went above and beyond for a patient or customer, as this will resonate well with the interviewers.
✨Highlight Your Admin Skills
Since this role is admin-based, be ready to talk about your organisational skills and attention to detail. Bring up specific tools or systems you've used in previous jobs, especially if they relate to healthcare or NHS processes.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics and the support you'll receive in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.