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- Tasks: Be the friendly face of Care Fertility, welcoming patients and answering enquiries.
- Company: Join Care Fertility, the UK's leading fertility specialists with over 25 years of experience.
- Benefits: Enjoy a salary of £24,350, 33 days annual leave, and perks like retail discounts and a wellbeing hub.
- Why this job: Make a real impact by helping families while working in a supportive and collaborative environment.
- Qualifications: Must have outstanding customer service skills and experience in a reception/front of house role.
- Other info: Full-time role based in Plymouth, with a Monday to Friday schedule and occasional Saturdays.
The predicted salary is between 19300 - 27500 £ per year.
Overview
Customer Services Advisor / Receptionist at Care Fertility. You are an ambassador for Care Fertility in all interactions, including meeting and greeting patients and answering enquiries by phone. You deliver first-class service with friendly, positive, and professional attitude, creating a memorable experience for patients.
Responsibilities
- Welcome patients at the clinic and respond to enquiries by phone or in person with outstanding customer service.
- Register new patients and input data accurately into our systems with strong attention to detail.
- Provide polite, courteous, and helpful service to patients at all times, maintaining a high standard of professionalism.
- Work at the reception/front of house to support high-value customers and ensure smooth patient flow.
Location and Schedule
Location: Plymouth clinic (William Prance Road, Plymouth, PL6 5WR).
Hours: Full-time, Monday – Friday 08:00–18:00, Saturdays on a rota basis.
Salary and Benefits
- Salary: £24,350 FTE
- 33 days annual leave (including public holidays, pro rata if part-time)
- Pension scheme
- Life assurance
- A range of other benefits including retail discounts, wellbeing hub, holiday trading
About Us
Care Fertility is the UK’s most trusted fertility specialists with over 25 years of experience making family possible for everyone. We are a national network of clinics across the UK, delivering world-class treatments and personalised support at every step. Our mission is to make family possible for everyone through compassion, collaboration and expertise. We are committed to putting care into fertility and helping clients feel seen, heard, and supported.
This post is subject to an enhanced DBS check.
Requirements / Qualifications
- Outstanding customer service skills with experience in a reception/front-of-house role handling high-value customers.
- Excellent communication skills; polite, courteous, and helpful in all interactions.
- Strong attention to detail and accuracy when registering patients and entering data.
Employment Type
Full-time
Job function: Other
Industry: Health and Human Services
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Customer Services Advisor / Receptionist employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor / Receptionist
✨Tip Number 1
Familiarise yourself with Care Fertility's mission and values. Understanding their commitment to making family possible for everyone will help you align your responses during interviews and show that you're genuinely passionate about their work.
✨Tip Number 2
Practice your customer service scenarios. Since the role requires outstanding customer service skills, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Prepare to discuss your attention to detail. This role involves accurately registering new patients and inputting data, so be ready to explain how you've demonstrated this skill in previous roles, perhaps by sharing specific instances where your attention to detail made a difference.
✨Tip Number 4
Showcase your communication skills. Since you'll be interacting with patients regularly, think about how you can demonstrate your polite and courteous nature. Consider role-playing common scenarios with a friend to refine your approach.
We think you need these skills to ace Customer Services Advisor / Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor/Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create memorable experiences for patients. Mention specific examples from your past roles that demonstrate your attention to detail and communication skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or reception/front of house positions. Use bullet points to clearly outline your achievements and responsibilities, focusing on how you delivered exceptional service to high-value customers.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CARE Fertility
✨Showcase Your Customer Service Skills
As a Customer Services Advisor, your ability to provide exceptional service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your friendly and positive attitude.
✨Demonstrate Attention to Detail
Since accuracy is key when registering new patients and inputting data, be ready to discuss how you ensure precision in your work. You might want to mention any systems or processes you use to maintain high standards.
✨Practice Polite Communication
Exemplary communication skills are essential for this role. During the interview, focus on being polite and courteous, and consider role-playing common scenarios you might encounter with patients to demonstrate your approach.
✨Align with the Company’s Mission
Care Fertility's mission is to make family possible for everyone. Familiarise yourself with their values and be prepared to discuss how your personal values align with theirs, showing your passion for the role and the company.
