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- Tasks: Be the compassionate first point of contact for patients on their fertility journey.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to exceptional patient care.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and a supportive team environment.
- Why this job: Make a meaningful impact in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Experience in customer service or healthcare, with strong communication and organisational skills.
- Other info: Opportunities for training and development in a rewarding role.
The predicted salary is between 24350 - 24350 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a Patient Services Executive to join our team for a 12-month position, working 37.5 hours a week. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.
What We're Looking For
- Experience in a patient-facing or customer service role, ideally within a healthcare setting.
- NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable).
- Strong administrative skills, with accuracy and attention to detail.
- Excellent organisation, time management, and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
- A proactive and supportive approach, with a focus on delivering excellent patient care.
What We Offer
- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
- Training and development in a rewarding healthcare setting.
Key Details
- Location: Care Fertility Bath, Bath business Park, Roman Way, Peasedown St John, Bath BA2 8SG
- Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis)
Benefits Include
- Salary: £24,350.00 per annum
- 33 days' annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts and access to our wellbeing hub.
This post is subject to a DBS check.
Patient Services Executive - Compassionate Front Desk Lead in Clacton-on-Sea employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Executive - Compassionate Front Desk Lead in Clacton-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, dive into Care Fertility's values and mission. Understanding their commitment to compassionate care will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your empathy skills! Since this role is all about patient interaction, think of examples from your past where you've shown compassion and support. Be ready to share these stories during your interview to demonstrate how you embody their core values.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Care Fertility. This can give you an edge and help you tailor your approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Executive - Compassionate Front Desk Lead in Clacton-on-Sea
Some tips for your application 🫡
Show Your Compassion: In your application, let your empathy shine through! Share experiences where you've provided compassionate care or support, especially in a patient-facing role. We want to see how you connect with people.
Highlight Relevant Experience: Make sure to emphasise any experience you have in healthcare or customer service. If you've worked with NHS systems, shout about it! We love seeing candidates who understand the unique challenges of our field.
Be Organised and Detail-Oriented: Since this role involves a lot of admin work, showcase your organisational skills. Mention specific tools or methods you use to stay on top of tasks. We appreciate candidates who can juggle multiple responsibilities with ease!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect our values of compassion, collaboration, and expertise. Show us why you’re a perfect fit for Care Fertility by applying through our website!
How to prepare for a job interview at CARE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research Care Fertility. Understand their core values of compassion, collaboration, and expertise. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Empathy
As a Patient Services Executive, empathy is key. Prepare examples from your past experiences where you demonstrated compassion and understanding in patient or customer interactions. This will highlight your suitability for the role and align with the company's values.
✨Highlight Your Administrative Skills
Be ready to discuss your administrative experience, especially in a healthcare setting. Bring up specific tools or systems you've used, particularly if you have NHS experience. This will reassure them that you can handle the accuracy and attention to detail required for the role.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in patient care. This shows you're proactive and genuinely interested in contributing to their compassionate environment.