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- Tasks: Be the first point of contact for patients, providing compassionate support throughout their fertility journey.
- Company: Join Care Fertility, the UK's largest private IVF provider, dedicated to exceptional patient care.
- Benefits: Enjoy a competitive salary, 33 days' leave, pension scheme, and retail discounts.
- Why this job: Make a meaningful impact on families while working in a supportive and dynamic team environment.
- Qualifications: Experience in customer service or healthcare, strong admin skills, and excellent communication abilities.
- Other info: Opportunity for training and development in a rewarding healthcare setting.
The predicted salary is between 24350 - 24350 £ per year.
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a Patient Services Executive to join our team for a 12‐month position, working 37.5 hours a week. In this vital admin‐based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.
What We're Looking For
- Experience in a patient‐facing or customer service role, ideally within a healthcare setting.
- NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable).
- Strong administrative skills, with accuracy and attention to detail.
- Excellent organization, time management, and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
- A proactive and supportive approach, with a focus on delivering excellent patient care.
What We Offer
- A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
- The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
- Training and development in a rewarding healthcare setting.
Key Details
- Location: Care Fertility Bath, Bath business Park, Roman Way, Peasedown St John, Bath BA2 8SG
- Hours: Monday to Friday, 37.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis)
Benefits Include
- Salary: £24,350.00 per annum
- 33 days' annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of other benefits, including retail discounts and access to our wellbeing hub.
We are Care Fertility, the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience.
This post is subject to a DBS check.
Patient Service Executive in Clacton-on-Sea employer: CARE Fertility
Contact Detail:
CARE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Executive in Clacton-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, dive into Care Fertility's values and mission. Understanding their commitment to compassionate care will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Patient Services Executive, you'll need to demonstrate empathy and clarity. Role-play common patient scenarios with a friend or family member to build your confidence and ensure you can handle any situation with grace.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it's juggling appointments or handling patient queries, showcasing your ability to multitask will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Service Executive in Clacton-on-Sea
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your empathetic side! Share experiences where you've provided compassionate care or support to others, especially in a patient-facing role. This will resonate with our core values.
Highlight Your Admin Skills: We love attention to detail! Make sure to showcase your strong administrative skills and any relevant experience you have with NHS systems. A well-organised application reflects your ability to manage tasks effectively.
Communicate Clearly: Strong communication is key in this role. Use clear and concise language in your application, and don’t shy away from showing your interpersonal skills. We want to see how you connect with others!
Apply Through Our Website: Ready to take the next step? We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets into our hands quickly!
How to prepare for a job interview at CARE Fertility
✨Know Your Stuff
Familiarise yourself with Care Fertility's values and services. Understand their approach to patient care and be ready to discuss how your experience aligns with their mission of providing compassionate and expert support.
✨Showcase Your Empathy
In a patient-facing role, empathy is key. Prepare examples from your past experiences where you demonstrated compassion and understanding, especially in challenging situations. This will show that you can connect with patients on a personal level.
✨Highlight Your Admin Skills
Since this role involves strong administrative skills, be ready to talk about your attention to detail and organisational abilities. Share specific instances where you successfully managed multiple tasks or maintained accuracy under pressure.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics and patient care processes at Care Fertility. This not only shows your interest in the role but also helps you gauge if the environment aligns with your values and work style.